Experienced Customer Experience Concierge Professional – Delivering Exceptional Service in a Fast-Paced Airport Lounge Environment at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, and we are looking for talented individuals to join our team. If you are passionate about delivering exceptional service and creating meaningful relationships with customers, we want to hear from you.

About the Role

We are seeking an experienced Customer Experience Concierge Professional to join our team at the blithequark Centurion Lounge, located in the Charlotte Douglas International Airport. As a Member Service Professional (MSP), you will be the face of blithequark, acting as an ambassador of our brand and delivering superior service to our Card Members. You will be part of a cohesive team that is dedicated to exciting our customers and delivering on our brand promise.

Key Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception, ensuring a warm and personalized experience
• Being accountable and taking ownership of the customer's experience from beginning to end, resolving any issues or concerns in a proactive and innovative way
• Employing the Customer First philosophy in meeting customers' needs and expectations, providing concierge and lifestyle recommendations, and travel consultation and minimal reservation assistance
• Accommodating the needs of our Card Members by partnering with our food and beverage lounge partners, ensuring a seamless and enjoyable experience
• Creating innovative ways to resolve customers' issues or concerns, winning their brand loyalty and making loyal enthusiasts out of them

Qualifications

To be successful in this role, you will possess the following qualifications:

• Minimum of 1-year recent experience servicing premium customers, with a passion for delivering exceptional service and proactive solutions
• Airline, lounge, or travel industry experience preferred, including reservation experience, with a strong understanding of the customer's needs and expectations
• Exceptional communication skills, with the ability to delight the customer with every single interaction, and listen to their needs, offering confident recommendations
• The ability to exhibit the utmost professionalism and maintain a positive attitude in all interactions, with a strong focus on teamwork and collaboration
• The ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment, with the ability to utilize and switch from multiple technology platforms with ease

Essential Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment, with a focus on attention to detail and a commitment to delivering exceptional service
• Strong problem-solving skills, with the ability to think critically and outside the box
• Ability to work flexible shifts, including nights, weekends, and holidays, with a commitment to being adaptable and resilient
• Light to moderate lifting may be required for certain job tasks, with a focus on maintaining a safe and healthy work environment

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect
• Access to a range of benefits and perks, including competitive base salaries, bonus incentives, and comprehensive medical, dental, and vision benefits

Work Environment and Company Culture

At blithequark, we are proud of our unique and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and fun, with a focus on recognizing and rewarding our colleagues' contributions. Our company values include:

• A commitment to backing our customers, communities, and each other
• A focus on delivering exceptional service and creating meaningful relationships with our customers
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all

Compensation and Benefits

We offer a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Join our team at blithequark and become part of a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. Apply now to take the first step in an exciting and rewarding career with blithequark.