Experienced Virtual Customer Service Lead for Dynamic Team – 20-25 Hours per Week

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative solutions and a commitment to excellence. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our vision for outstanding service. We are currently seeking an experienced Virtual Customer Service Lead to join our dynamic team on a part-time basis, working 20-25 hours per week. This is an exciting opportunity for a highly organized, tech-savvy individual with a passion for customer service to make a meaningful impact at blithequark.

Key Responsibilities

As a Virtual Customer Service Lead at blithequark, you will be responsible for managing a range of platforms and tools to ensure seamless customer interactions and data organization. Your key responsibilities will include:

• Managing Google Drive and Docs to maintain accurate and up-to-date records
• Utilizing Helpscout, our customer service email platform, to respond to customer inquiries and resolve issues efficiently
• Organizing and managing Kajabi (or a similar CRM platform), ensuring data accuracy and integrity
• Configuring and managing Zapier to automate workflows and enhance productivity
• Learning and managing our custom-built backend site for our App, with training provided by our client
• Overseeing Apple Connect and Google Play Console for App store management, without requiring coding skills
• Coordinating Test Flight for App testing, ensuring smooth and efficient testing processes
• Applying project management and customer service lead experience to drive excellence in our customer service operations

Essential Qualifications

To succeed as a Virtual Customer Service Lead at blithequark, you will need to possess the following essential qualifications:

• Experience in project management and customer service, with a proven track record of delivering exceptional results
• Strong organizational skills, with the ability to manage multiple platforms and tools simultaneously
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
• Technical proficiency, with the ability to learn new tools and platforms quickly
• Attention to detail, with a focus on accuracy and data integrity
• Self-motivation and discipline, with the ability to work independently in a remote environment

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Experience working with Google Drive, Docs, and other Google tools
• Familiarity with Helpscout, Kajabi, Zapier, and other customer service and project management platforms
• Knowledge of App store management, including Apple Connect and Google Play Console
• Experience with Test Flight and App testing processes
• Certifications or training in customer service, project management, or related fields

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Technical skills: proficiency in Google Drive, Docs, Helpscout, Kajabi, Zapier, and other platforms
• Communication skills: excellent written and verbal communication, with the ability to interact effectively with customers and internal stakeholders
• Organizational skills: ability to manage multiple platforms and tools, with a focus on accuracy and data integrity
• Problem-solving skills: ability to analyze issues and develop effective solutions
• Time management skills: ability to prioritize tasks and manage time effectively in a remote environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Virtual Customer Service Lead, you will have access to:

• Ongoing training and support to enhance your skills and knowledge
• Opportunities for professional development and career advancement
• A dynamic and supportive team environment, with regular check-ins and feedback
• Flexible working arrangements, with the ability to work from anywhere in the Eastern, Central, Mountain, or Pacific Time Zone

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Virtual Customer Service Lead, you will be part of a dynamic team that values:

• Collaboration: we work together to achieve common goals and support each other's success
• Innovation: we encourage creativity and innovation, with a focus on finding new and better ways to deliver exceptional customer experiences
• Respect: we value diversity and inclusivity, with a commitment to treating all team members and customers with respect and dignity
• Fun: we believe in having fun and enjoying our work, with regular social events and team-building activities

Compensation, Perks, and Benefits

As an independent contractor, you will be compensated on an hourly basis, with a competitive rate reflecting your skills and experience. While this role does not offer traditional benefits, you will have the opportunity to work with a dynamic and supportive team, with access to ongoing training and development opportunities.

Conclusion

If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Virtual Customer Service Lead, you will play a critical role in delivering exceptional customer experiences and driving the success of our business. With a commitment to supporting your growth and development, we offer a dynamic and supportive work environment that values collaboration, innovation, respect, and fun. Apply now to take the first step in an exciting and rewarding career with blithequark!