Experienced Customer Care Agent – Live Chat and Phone Support Specialist for Dynamic Online Retailer

Welcome to blithequark

blithequark is the fastest growing online retailer in the industry, and we are currently seeking highly motivated and team-oriented Customer Care Agents to join our dynamic team. Our office, located in Selinsgrove, Pennsylvania, is a positive and friendly environment where we work hard to move forward while having fun. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors. As a leader in our industry, we have been recognized for our exceptional customer service, and we are committed to continuing to provide the best possible experience for our customers.

About the Role

We are looking for team members who are not only team-oriented but also highly motivated, with the ability to work independently to solve unique problems. Due to the rapid growth of our company, we need people who are flexible, adventurous, and willing to try new things. If you have an ability and willingness to learn new skills and think outside of your "everyday" job duties to come up with new ideas for the good of the whole company, we want to hear from you. A little creativity goes a long way, and we encourage our team members to think innovatively and contribute to the growth and success of our company.

Key Responsibilities

• Provide exceptional customer service to our customers over the phone, on live chat, and through email
• Create raving fans for blithequark every single day by providing personalized and effective solutions to customer inquiries and concerns
• Work independently to solve unique problems and think outside of your "everyday" job duties to come up with new ideas for the good of the whole company
• Collaborate with other team members to achieve company goals and objectives
• Stay up-to-date with product knowledge and industry trends to provide accurate and informative responses to customer inquiries
• Utilize problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner
• Meet and exceed performance metrics, including customer satisfaction, response time, and resolution rate

Essential Qualifications

To be successful in this role, you will need to have:

• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment
• Strong problem-solving skills, with the ability to think critically and outside of the box
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines
• Strong technical skills, with the ability to learn and utilize new software and systems
• High school diploma or equivalent required, with a degree in a related field preferred

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service, preferably in a live chat or phone support environment
• Knowledge of the industry and our products, with the ability to provide informed and accurate responses to customer inquiries
• Experience with customer relationship management (CRM) software and other technical tools
• Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages
• Previous experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to provide clear and concise responses to customer inquiries
• Problem-solving skills: Strong problem-solving skills, with the ability to think critically and outside of the box
• Technical skills: Strong technical skills, with the ability to learn and utilize new software and systems
• Time management skills: Ability to manage time effectively, with the ability to prioritize tasks and meet deadlines
• Teamwork and collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with other team members to achieve company goals and objectives

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth and development. As a Customer Care Agent, you will have the opportunity to:

• Develop your skills and knowledge in customer service, with the opportunity to specialize in specific areas such as live chat or phone support
• Advance your career, with opportunities for promotion to leadership roles or other positions within the company
• Participate in training and development programs, with the opportunity to learn new skills and stay up-to-date with industry trends
• Collaborate with other team members, with the opportunity to share knowledge and best practices
• Contribute to the growth and success of the company, with the opportunity to make a real impact on our customers and our business

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our office is a team-oriented, friendly environment where we work hard to move forward while having fun. We offer:

• Flexible scheduling: Flexible full-time schedules are available during our customer service hours of 8 am - 6 pm Monday through Friday
• Competitive compensation: Positions start at $16.00/hr, with a $1/hour increase after 60-day provisional period, plus quarterly bonus and commissions on product sales
• Opportunities for growth and development: We offer opportunities for growth and development, with the ability to advance your career and develop your skills and knowledge
• Positive and supportive work environment: Our office is a team-oriented, friendly environment where we work hard to move forward while having fun
• Recognition and rewards: We recognize and reward our team members for their hard work and contributions to the company, with opportunities for bonuses, commissions, and other incentives

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with opportunities for growth and development. Our benefits include:

• Competitive hourly rate: Positions start at $16.00/hr, with a $1/hour increase after 60-day provisional period
• Quarterly bonus and commissions: Opportunities for quarterly bonus and commissions on product sales
• Flexible scheduling: Flexible full-time schedules are available during our customer service hours of 8 am - 6 pm Monday through Friday
• Opportunities for growth and development: We offer opportunities for growth and development, with the ability to advance your career and develop your skills and knowledge
• Positive and supportive work environment: Our office is a team-oriented, friendly environment where we work hard to move forward while having fun

Conclusion

If you are a motivated and team-oriented individual who is passionate about providing exceptional customer service, we want to hear from you. At blithequark, we are committed to providing our team members with opportunities for growth and development, and we offer a competitive compensation package and a positive and supportive work environment. Apply today to join our dynamic team and contribute to the growth and success of our company.