Experienced Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in our industry, with a strong commitment to delivering outstanding customer service and building long-lasting relationships with our clients. As a dedicated and passionate team, we are always looking for talented individuals to join our ranks and contribute to our mission of excellence. With a 5-day work week and weekends off, you'll have the perfect balance between work and personal life. We're excited to announce an immediate opening for a Customer Service Representative to join our dynamic team and be a key player in delivering exceptional support to our customers.

Job Overview

As a Customer Service Representative at blithequark, you will be the liaison between our customers and the company, providing top-notch service and ensuring that all customer inquiries are addressed in a timely and professional manner. You will be responsible for answering questions related to accounts, procedures, and services via telephone or email, as well as performing accounts receivable duties, providing administrative support to our Sales Department, and performing basic data entry and other administrative tasks.

Key Responsibilities:

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email
• Provide excellent customer service to both customers and blithequark personnel
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through blithequark's escalation process
• Partner and provide administrative support to blithequark's Sales Department
• Perform basic data entry and other administrative duties

Qualifications and Skills

To be successful in this role, you should have:

• 2 years of Customer Service experience in an administrative setting (preferred)
• Prior Accounts Receivable experience (highly encouraged)
• High School diploma or GED equivalent (recommended)
• Verbal & written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc.)
• Time management and organizational skills with attention to detail
• A collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

What We Offer

At blithequark, we are committed to the growth and development of our team members. We offer:

• On-the-job training to ensure you have the skills and knowledge needed to succeed
• Robust online training modules through our Service Certificate Program – Customer Service Representative
• Access to blithequark's innovative training platform, The Learning Center
• Opportunities for career mobility and advancement
• A unique community culture that fosters collaboration, diversity, and inclusivity
• Competitive pay and benefits package, including 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses

Our Culture and Values

At blithequark, we pride ourselves on our unique family culture, where our team members enjoy a small company feel while taking advantage of the resources and stability that come with being a large organization. We value diversity, inclusivity, and community, and we believe that it takes many kinds of people to make us successful. We are an equal opportunity employer and do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Join Our Team

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional service and building strong relationships with our customers. Apply now and take the first step towards a fulfilling and successful career with blithequark!

How to Apply

To apply for this role, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.