Part-time Customer Support Specialist for Global SaaS Company - Western Australia

Welcome to blithequark

Imagine being part of a fast-growing SaaS company that is revolutionizing the way people manage their mileage logbooks. At blithequark, we take pride in helping over 1,500,000 users worldwide save time and money by simplifying their mileage documentation. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK, and we are now expanding our international team to serve customers and users globally.

About the Role

We are seeking a friendly and passionate self-driven individual to join our Customer Support Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will play a vital role in improving our response time and delivering fantastic service across all time zones. Specifically, we need help with the Australian market in the afternoon and supporting our European customers as they start their day. If you are interested in working in the late afternoon and evenings, we would love to hear from you.

Key Responsibilities

• Answering questions and advising current customers on how to best use our product with a friendly tone, primarily via email, but also via phone and chat.
• Answering questions and advising potential customers through email and video product demos.
• Collecting and synthesizing customer insights to help your teammates become better marketers, designers, and builders.
• Replying to customer reviews across platforms.
• Assisting with internal shipping and logistics questions.

Ideal Candidate

We imagine that you are located in Western Australia, interested in working afternoons and evenings, and have:

• 12-24 months of proven work experience in customer support or community management.
• Strong communication skills in English (both verbal and written), with communication skills in other languages being a welcome bonus.
• A friendly and positive attitude, with a passion for helping others and engaging with customers.
• Technical savvy, curiosity, and motivation to gain a deep understanding of our product.
• Critical thinking and problem-solving skills, with high attention to detail.
• Team spirit, with a willingness to help and support your colleagues.
• Self-motivation, self-management, and exceptional time management skills.

Nice to Have

It would be great if you have experience in:

• Support software, onboarding customers, or collecting customer feedback.
• Accounting or mileage reimbursement.
• Working 100% remotely.
• Reading and enjoying books like "Zappos: Delivering Happiness".

What We Offer

In return for your hard work and dedication, we offer:

• A competitive hourly rate of $38.90 AUD, invoiced monthly.
• 100% remote work, with the flexibility to work from anywhere in Western Australia.
• A minimum of 21 hours per week, with the expectation of working 3 hours a day, 7 days a week.
• 33 vacation days per year, reflecting our European roots.
• The opportunity to work with and learn from a team of highly experienced entrepreneurs and tech professionals.
• Resources for independent skill development to help you grow and develop your career.
• A trip to Copenhagen to meet the rest of the team as part of your onboarding process.

Our Culture

At blithequark, we value teamwork, self-motivation, and a passion for delivering exceptional customer service. We believe in creating a work environment that is supportive, inclusive, and fun, with a focus on helping our customers and users achieve their goals. If you are a motivated and enthusiastic individual who shares our values, we would love to hear from you.

How to Apply

If you are interested in this exciting opportunity, please submit your application by following the link below. We will accept applications until February 22, and you will hear back from us no later than February 24. If you are shortlisted, we will invite you to complete a case study, followed by interviews.

Expected start date: March 6, 2023.

We look forward to hearing from you and welcoming you to the blithequark team!

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including workshops, webinars, and online courses, to help you build your skills and knowledge. Our goal is to create a supportive and inclusive work environment that encourages innovation, creativity, and collaboration.

Work-Life Balance

We understand the importance of achieving a healthy work-life balance, and we offer flexible working arrangements to help you manage your work and personal life. With 100% remote work, you can work from anywhere in Western Australia, at times that suit you best. We also offer a competitive hourly rate, vacation days, and a range of other benefits to support your well-being and job satisfaction.

Diversity and Inclusion

At blithequark, we value diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. We believe that diversity is essential to our success, and we strive to create a culture that is respectful, supportive, and inclusive of all individuals, regardless of their background, culture, or identity.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Join our team at blithequark and become part of a dynamic and growing company that is making a real difference in the lives of our customers and users. Apply now and take the first step towards an exciting and rewarding career with blithequark!