Experienced Clinical Customer Service Representative - Remote Opportunity for Empathetic and Tech-Savvy Individuals to Deliver Exceptional Support in a Dynamic Healthcare Environment

Introduction to blithequark

At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leader in the healthcare industry, we recognize the importance of providing exceptional customer service to our members nationwide. Our high-volume call center is the backbone of our operations, and we are seeking talented and compassionate customer service professionals to join our team. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission by responding to customer inquiries, providing information, and resolving issues in a professional, accurate, and timely manner.

Job Overview

We offer both full-time and part-time regular employee positions, with a starting pay of $15/hour and the potential to earn up to $16/hour within the first year, plus merit-based increases. Additionally, you will have opportunities to earn bonuses based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. As a remote worker, you will be trained remotely and must be able to work from home in a designated area with company-provided technology equipment. A stable internet connection with a minimum download speed of 50 Mbps and 10 Mbps upload speed is required to participate in online meetings and perform your duties effectively.

Responsibilities

• Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring that all customer interactions are positive and productive.
• Ascertain the nature of the call and record information in the Communication Log, maintaining accurate and detailed records of all customer interactions.
• Utilize proprietary blithequark systems to look up member information and provide accurate and helpful responses to customer inquiries.
• Forward logs requiring further research to the appropriate department, ensuring that all customer issues are resolved efficiently and effectively.
• Transfer callers to the appropriate queue if the question is of a more complex issue, such as claims or authorizations, and ensure that customers receive the support they need.
• Manage your time effectively to ensure that calls are answered within required timeframes and that follow-up actions are taken in a timely manner, meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately, maintaining accurate and detailed records of all customer interactions.
• Attend weekly staff and other meetings to discuss issues, foster teamwork, and stay up-to-date on company news and developments.
• Respond to requests for internal and external customers and/or clients, as required, providing exceptional service and support to all stakeholders.

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, demonstrating a strong foundation in education and a commitment to learning and development.
• A minimum of one year of experience performing customer service duties, with inbound call center experience preferred, and a proven track record of delivering exceptional customer service in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office and other software applications, and the ability to learn and adapt to new systems and technologies.
• Strong verbal communication skills, with the ability to communicate effectively and empathetically with customers, colleagues, and other stakeholders.

Core Competencies

To excel in this role, you will need to demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships with customers, colleagues, and other stakeholders.
• Excellent customer service skills, with the ability to meet the needs and expectations of both internal and external customers, and a commitment to delivering exceptional service and support.
• Strong listening and interpersonal communication skills, with the ability to identify critical core competencies based on success factors and organizational environment, and a willingness to learn and adapt to new situations and challenges.
• The ability to effectively organize, prioritize, multi-task, and manage time, with a focus on meeting deadlines and achieving results in a fast-paced environment.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions, and a commitment to maintaining high standards of quality and performance.
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, and a willingness to think critically and creatively to resolve complex issues.
• The ability to exercise strict confidentiality in all matters, maintaining the trust and confidence of customers, colleagues, and other stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Clinical Customer Service Representative, you will have access to training and development opportunities, including:

• Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback to help you improve your performance and achieve your goals.
• Opportunities for advancement and career growth, with a focus on promoting from within and developing our employees for future leadership roles.
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and the values that drive our success. As a remote worker, you will be part of a dynamic and supportive team, with a focus on:

• Delivering exceptional customer service and support to our members and stakeholders.
• Embracing diversity, equity, and inclusion, and promoting a culture of respect, empathy, and understanding.
• Fostering a culture of innovation, creativity, and continuous improvement, with a focus on staying ahead of the curve and driving success in the healthcare industry.
• Supporting the growth and development of our employees, with a focus on training, development, and career advancement opportunities.

Compensation, Perks, and Benefits

As a Clinical Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive hourly rate, with opportunities for merit-based increases and bonuses.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and other perks.
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect.
• Opportunities for advancement and career growth, with a focus on promoting from within and developing our employees for future leadership roles.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission to empower individuals to live healthier and longer lives. With a focus on training, development, and career advancement opportunities, we are committed to helping you achieve your goals and succeed in your role. Apply today to take the first step in an exciting and rewarding career with blithequark!