**Experienced Customer Experience Concierge – Delivering Exceptional Service in the Blithequark Centurion Lounge**

At Blithequark, we're dedicated to providing the world's best customer experience every day. As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of Blithequark to our valued Card Members, acting as an ambassador of our brand. If you're passionate about delivering extraordinary service, have a passion for travel, and are motivated to create unforgettable experiences, we want to hear from you. **Join the Blithequark Team and Lead the Way** When you join Blithequark, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. **Our Mission: Delivering Exceptional Service in the Blithequark Centurion Lounge** As a Customer Experience Concierge, you'll be responsible for delivering superior service to Card Members visiting the Blithequark Centurion Lounge, located in the Denver Airport. You'll be the first point of contact for our valued customers, welcoming them and providing access to our lounge. Your role will be to create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members. **Key Responsibilities:** * Welcoming and providing access to Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** * Monday to Sunday: 5:00am - 10:00pm (subject to change due to business need) **Qualifications:** * A minimum of 1-year recent experience servicing premium customers (preferably in the airline, lounge, or travel industry) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * Ability to rely and collaborate with colleagues in a fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and be resilient * Ability to work flexible shifts, including nights, weekends, and holidays (light to moderate lifting may be required for certain job tasks) **Salary Range:** * $20.00 to $22.12 hourly + bonus + benefits (the above represents the expected hourly pay range for this job requisition; ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors) **Benefits:** * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Blithequark's Commitment to Inclusion and Accessibility:** Blithequark is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Blithequark are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). **Accommodation:** If you have a disability and need accommodation, please speak with the Recruiter for more information. **Background Verification Check:** Offer of employment with Blithequark is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Employment Eligibility:** Employment eligibility to work with Blithequark in the U.S. is required as the company will not pursue visa sponsorship for this position. **Apply Now:** If you're passionate about delivering exceptional service and creating unforgettable experiences, we want to hear from you. Apply now to become a Customer Experience Concierge in our Blithequark Centurion Lounge. Apply for this job