**Experienced Customer Service Representative – Wichita, KS (Full-Time)**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team in Wichita, KS. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving issues, and exceeding customer expectations. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, we are committed to driving modernization through digitalization and ensuring our clients do more for less. **Job Summary** As a Customer Service Representative, you will be the face of blithequark, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner, listening to customers, understanding their needs, and resolving customer issues. You will also be required to research systems to find missing information, coordinate with other departments to resolve issues, and follow the processes of the Client program. **Key Responsibilities** * Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable * Follow the processes of the Client program and perform all tasks in a courteous and professional manner * Utilize systems and technology to complete account management tasks * Accurately document and process customer claims in appropriate systems * Follow all required scripts, policies, and procedures * Utilize knowledge base and training to accurately answer customer questions * Comply with requirements surrounding confidential information and personal information * Appropriately escalate customer issues with the managerial team * Escalate customer issues to the appropriate staff and managerial for resolution as needed * Ensure first call resolution through problems solving and effective call handling * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Work Environment and Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, fun, and rewarding. Our team members enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and training * Flexible work arrangements and work-life balance * Opportunities to make a real difference in the lives of our customers **Compensation and Benefits** We offer a competitive compensation package that includes: * Standard starting compensation is commensurate with experience * Regular reviews and raises are awarded based on tenure and performance * Paid time off and paid holidays * Paid training opportunities * Regular daily, weekly, and monthly incentives * Medical, dental, and vision coverage options * 401(k) plan with company match * Life insurance and disability insurance * Employee assistance program (EAP) **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on blithequark's response to COVID-19, please visit [insert website URL]. Apply for this job