Experienced Customer Account Support Specialist for Dynamic Financial Services Team - 100% Remote Opportunity at blithequark

Introduction to blithequark

At blithequark, our mission is to empower hardworking individuals with quality financial solutions and innovative services, making a tangible difference in their lives. With a rich history and an expansive presence across the Southeast, blithequark has emerged as one of the fastest-growing auto leasing and finance companies in the United States. This remarkable growth has not only created new opportunities for our existing team members but has also paved the way for talented professionals to join our vibrant family. blithequark takes pride in fostering a diverse and inclusive environment, where every individual has the opportunity to thrive and advance their career.

Our Core Values

At the heart of blithequark's success are our core values, which define how we conduct our business and interact with our customers and each other. These values include:

• Integrity: We operate with transparency, honesty, and ethics in every aspect of our business.
• Innovation: We embrace creativity and innovation to stay ahead in the financial services industry.
• Inclusion: We believe in diversity and ensure that everyone feels valued and included.
• Service: We are committed to providing exceptional service to our customers, exceeding their expectations.
• Success: We strive for excellence in everything we do, aiming for continuous improvement and success.

Job Overview

We are currently seeking a skilled Customer Account Support Specialist to join our team. This role is 100% remote, offering the flexibility to work from anywhere while being part of a dynamic team. The ideal candidate will be available to work shifts between 8:00am – 7:00pm CST, Monday through Friday, and 8:00am – 12:00pm CST on Saturdays. This position is perfect for ambitious, results-oriented individuals with a natural talent for communication and negotiation.

Key Responsibilities

As a Customer Account Support Specialist at blithequark, your key responsibilities will include:

• Contacting customers to understand the reasons behind payment delinquencies and negotiating payments to find mutually beneficial solutions.
• Handling customer accounts with speed, accuracy, and professionalism, ensuring that all interactions are respectful and courteous.
• Confirming and negotiating payment arrangements, researching any discrepancies, and finding resolutions that satisfy both the customer and blithequark.
• Meeting required performance standards and metrics through completing a high volume of phone calls, maintaining a high level of productivity, and ensuring that all customer interactions are positive and effective.
• Maintaining established objectives for delinquency, repossessions, and net losses, staying updated on changes in policies and procedures, and adapting to these changes as necessary.
• Utilizing computerized systems for tracking, information gathering, and troubleshooting, ensuring that all customer data is accurate and up-to-date.
• Documenting all customer interactions accurately, clearly, and concisely, noting the reasons for delinquency and the outcomes of negotiations.
• Responding to customer inquiries with accurate information, using professionalism and integrity in every interaction.
• Adhering to all state and federal laws in the handling of customer accounts, ensuring compliance and minimizing risk.

Essential Qualifications

To be successful in this role, you will need:

• Excellent listening, oral, and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Attention to detail, with a high level of accuracy in data entry and record-keeping.
• Professional phone etiquette, with a friendly, courteous, and patient demeanor in all customer interactions.
• Good follow-up skills, with the ability to track and follow up on customer interactions and negotiations.
• Persuasive negotiation skills, with the ability to find mutually beneficial solutions that satisfy both the customer and blithequark.
• Experience with Microsoft Windows and Internet-based applications, with basic typing and data entry skills.
• The ability to multi-task, with a high level of productivity and efficiency in a fast-paced environment.
• The ability to work a five-day workweek, including some Saturdays, with flexibility to meet the needs of our customers.

Preferred Qualifications

While not required, the following qualifications are preferred:

• High School or Equivalent Required, with an Associate's Degree or Bachelor's Degree in business or a related field being highly desirable.
• Prior experience in financial services or a similar industry, with a proven track record of success in customer account support or a related role.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Account Support Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer account support and financial services.
• Ongoing coaching and mentoring, with regular feedback and performance evaluations to help you achieve your career goals.
• Opportunities for advancement, with a clear path for career progression and professional growth within the company.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive culture, where every team member feels valued and respected. Our work environment is:

• Fast-paced and dynamic, with a focus on innovation and continuous improvement.
• Collaborative and supportive, with a team-oriented approach to achieving our goals.
• Flexible and adaptable, with a willingness to embrace change and evolve with the needs of our customers.
• Committed to excellence, with a passion for delivering exceptional customer service and exceeding expectations.

Compensation, Perks, and Benefits

As a Customer Account Support Specialist at blithequark, you can expect:

• A competitive salary and benefits package, with opportunities for bonuses and incentives based on performance.
• A comprehensive range of benefits, including health insurance, retirement savings, and paid time off.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
• Opportunities for career growth and development, with a clear path for advancement and professional growth within the company.

Conclusion

If you are a motivated and results-oriented individual with a passion for customer service and financial services, we encourage you to apply for the Customer Account Support Specialist role at blithequark. This is a unique opportunity to join a dynamic team and contribute to the growth and success of our company. With a commitment to excellence, a supportive work environment, and opportunities for career growth and development, blithequark is the perfect place to take your career to the next level. Apply now and become part of our vibrant team!