**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join the blithequark team as a Remote Call Center Customer Service Representative, supporting the Medicaid Member Support program for the State of Iowa. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate professionals is committed to making a difference in the lives of our customers, and we're seeking like-minded individuals to join our ranks. **The Opportunity** As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with empathy, knowledge, and commitment. Your role will involve accurately documenting enrollment requests and status changes, entering application and enrollment information into a web-based computer system, and maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. **Key Responsibilities** * Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this Role** * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options **Our Culture** At blithequark, we value individuality and recognize that our employees are our greatest asset. We offer a positive, employee-friendly culture where you'll have the opportunity to grow and develop your skills. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a difference in the lives of our customers. **Work Environment** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our equipment will be provided from our Des Moines, IA office, and you'll be expected to pick it up from the location. You'll have access to our state-of-the-art technology and tools, ensuring that you're equipped to deliver exceptional customer experiences. **Compensation and Benefits** We offer a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay). In addition to base pay, this position may be eligible for a bonus or incentive based on business need. We also provide a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations** If you have a disability and need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. You may also click here to access our ADAAA Accommodation Policy. **Vaccination Status** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Now** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team at blithequark. Apply Job! Apply for this job