[Hiring] Prior Authorizations Specialist @Pure Infusion Suites
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Role Description
The Prior Authorization Specialist is a vital team member responsible for efficiently managing the prior authorization process to ensure seamless patient care and timely treatment. This position requires a solid understanding of medical benefits, step therapy, and authorization policies, along with exceptional organizational, communication, and problem-solving skills.
• Manage a caseload of at least 30 active authorizations
• Navigate systems such as Salesforce, WeInfuse, and AMD to track and update case progress
• Process prior authorizations accurately and efficiently
• Manage appeals and denials, escalating cases when necessary
• Analyze insurance policies for each case and communicate with internal teams or providers
• Verify insurance benefits and determine in-network (INN) or out-of-network (OON) status
• Evaluate medical and pharmacy benefits to determine patient eligibility for treatment
• Maintain clear, professional communication with providers, patients, internal teams, and stakeholders
• Document all case-related conversations and updates within Salesforce
• Prioritize personal tasks and authorizations to ensure timely completion
• Collaborate with internal team members to gather or clarify case information
• Investigate and resolve complex cases using strong critical thinking and problem-solving skills
• Organize and manage authorization workload efficiently to meet performance goals
• Follow and produce by Intake standards for accuracy and completion standards
Qualifications
• Minimum 2-3 years of experience as a Medical Assistant (MA), with direct prior authorization and biologic therapy experience
• Proven ability to interpret clinical documentation and understand commercial and Medicare Advantage policies
• Strong experience working with systems like Salesforce, WeInfuse, and AMD
• Background in a specialty field such as Rheumatology, Gastroenterology, Dermatology, Neurology, or Immunology preferred
• Excellent communication and customer service skills with both clinical teams and patients
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• Strong documentation habits and time management skills
Requirements
• High School diploma or equivalent required
• Certification or formal training as a Medical Assistant required
• Biologic Authorization experience required
• Must meet U.S. employment eligibility requirements
• Proficiency with EMRs, CRMs (Salesforce), and prior authorization systems
• Works comfortably in software like a PMS or EMR to track information, schedule and make notes
• Ability to meet U.S. employment and eligibility requirements
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