**Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry**

Are you a motivated and detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced food manufacturing environment? Do you possess excellent communication skills, both written and verbal, and are proficient in Spanish? If so, we invite you to join the dynamic team at blithequark as a Bi-Lingual Customer Service Coordinator. **About blithequark** blithequark is a leading manufacturer of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. With a strong presence among the Hispanic population nationwide and over 13 years of consecutive revenue growth, blithequark is poised for continued expansion and innovation. Our company was founded on four core values: Family, Quality, Integrity, and Authenticity, which continue to guide our success and shape our culture. As a dedicated, family-owned company, blithequark offers a rewarding environment where you can thrive and grow your career. Our team is comprised of innovative, resourceful, and determined individuals who embody our core values and strive to make a positive impact in the industry. **Job Summary** The Bi-Lingual Customer Service Coordinator will play a vital role in ensuring customer satisfaction by providing exceptional service, resolving inquiries and complaints, and collaborating with cross-functional teams to meet customer requirements. This role requires attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced environment. **Key Responsibilities** * **Processing Orders/Order Revisions**: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met. * **Daily Customer Interactions**: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies. * **Handling Complaints**: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies. * **Sales Support**: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities. * **Logistics Coordination**: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers. * **Documentation and Reporting**: Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes. * **Quality Assurance**: Coordinate with the quality assurance team to address product quality issues reported by customers. * **Cross-Functional Collaboration**: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise. **Essential Qualifications** * **Bi-Lingual (Spanish)**: Required for effective communication with customers and colleagues. * **Food Manufacturing Experience**: Proven experience in the food manufacturing industry, with a strong understanding of customer service principles and practices. * **Bachelor's Degree**: A degree in a relevant field, such as business, marketing, or communications. * **5+ Years of Customer Service Experience**: A minimum of 5 years of experience in customer service, with a focus on resolving complaints and providing exceptional service. * **Experience as a Customer Account Manager**: Proven experience in managing customer accounts, providing feedback, and supporting promotional activities. * **Cross-Functional Experience**: Experience working with various departments, including production, logistics, and quality control. * **Documentation and Reporting Skills**: Proficient in documenting customer interactions, orders, and complaints, with experience generating reports to improve customer service processes. * **Technical Skills**: Proficient in Excel, ERP systems, and complaint platforms, with experience using D365. **Preferred Qualifications** * **Experience with PO's and Invoicing**: Experience managing purchase orders and invoices, with a strong understanding of financial processes. * **B2B or B2B & B2C Experience**: Experience working with both business-to-business and business-to-consumer clients, with a strong understanding of customer service principles and practices. **What We Offer** * **Competitive Compensation**: A competitive salary and benefits package, including medical, dental, and vision insurance. * **Opportunities for Growth**: A dynamic and growing company with opportunities for career advancement and professional development. * **Collaborative Culture**: A collaborative and inclusive work environment, with a focus on teamwork and open communication. * **Recognition and Rewards**: Recognition and rewards for outstanding performance, including bonuses and promotions. **How to Apply** If you are a motivated and detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced food manufacturing environment, we invite you to apply for the Bi-Lingual Customer Service Coordinator position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job