**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**
Are you a seasoned product manager with a passion for driving customer retention and delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark's Customer Experience & Engagement team as a Product Manager – Retention, Customer Experience & Engagement.
**About blithequark**
blithequark is a leading innovator in the smart home industry, dedicated to delivering cutting-edge solutions that make life easier and more enjoyable for our customers. Our team is passionate about creating exceptional customer experiences, and we're committed to building a diverse and inclusive workplace where everyone can thrive.
**A Day in the Life**
As a Product Manager – Retention, Customer Experience & Engagement at blithequark, you'll have the opportunity to make a real impact on our customers' lives. Your day might start by reviewing customer feedback and product usage data to identify areas for improvement, then collaborating with our product team to develop targeted retention initiatives. You might spend the afternoon presenting retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy.
**Key Responsibilities**
As a Product Manager – Retention, Customer Experience & Engagement at blithequark, your key responsibilities will include:
* Developing and executing data-driven retention initiatives to support blithequark's goals around device health, subscription retention, and user engagement
* Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention
* Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the blithequark customer experience
* Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement
* Communicating campaign performance and recommendations to leadership to inform future retention strategies
* Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach
**About the Team**
Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We're constantly finding new ways to engage and retain blithequark's growing customer base, and we're excited to have you join our team.
**Basic Qualifications**
To be considered for this role, you'll need:
* 5+ years of product or program management, product marketing, business development, or technology experience
* A Bachelor's degree or equivalent
* Experience owning/driving roadmap strategy and definition
* Experience with end-to-end product delivery
* Experience with feature delivery and tradeoffs of a product
* Experience as a product manager or owner
* Experience owning technology products
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Experience influencing senior leadership through data-driven insights
* Experience working across functional teams and senior stakeholders
**What We Offer**
As a Product Manager – Retention, Customer Experience & Engagement at blithequark, you'll enjoy a comprehensive compensation package that includes:
* A competitive base salary ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package
* A full range of medical, financial, and/or other benefits
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment where everyone can thrive
**How to Apply**
If you're a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application and join our team at blithequark.