Experienced Overnight Customer Care and Technical Support Advisor – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that empowers the global education community to achieve their goals through innovative, data-informed experiences. At blithequark, we believe in the transformative power of education and are committed to fostering a diverse, inclusive, and belonging-driven work environment. As a leader in the EdTech ecosystem, we support over 150 million users across 80 countries, and our mission is to provide cutting-edge solutions that make a meaningful impact on learners and educators worldwide.

About the Role

We are seeking a highly skilled and dedicated Overnight Customer Care and Technical Support Advisor to join our team. As a key member of our Student Success division, you will play a vital role in delivering exceptional support to students, families, and institutions, ensuring seamless experiences and resolving technical issues with empathy and expertise. If you are passionate about education, technology, and customer satisfaction, we invite you to explore this exciting opportunity with blithequark.

Key Responsibilities

• Address concerns and provide timely support to student families, ensuring prompt resolution of technical issues and inquiries
• Offer introductory information to new users on various products, facilitating a smooth onboarding experience
• Utilize multiple technologies, including telephony, chat, and web-based inquiries, to resolve end-user inquiries and provide technical assistance
• Install, maintain, and troubleshoot computers, printers, phones, and other peripheral equipment, ensuring optimal system performance
• Troubleshoot hardware and software issues, completing software installations and documenting information into web-based ticketing systems
• Establish strong relationships with all departments and colleagues, serving as a reference point for IT-related queries and providing delightful, efficient, and accurate resolutions to customer inquiries
• Participate in internal training programs to expand knowledge and support multiple clients, demonstrating empathy, patience, and flexibility during phone calls and interactions

Essential Qualifications

• Ability to work from 10:00 pm - 7:00 am EST, including weekends, and availability to train from 9:00 am - 6:00 pm EST for three weeks
• Strong computer knowledge, including accurate typing skills (at least 25 wpm) and proficiency in MS Office applications (Word and Excel)
• Excellent oral and written communication skills, with the ability to communicate clearly and effectively with faculty, students, staff, and team members
• High School diploma or equivalent combination of education and experience, with a minimum age requirement of 18 years old
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Ability to work from home in a quiet, distraction-free environment with a high-speed internet connection (Cable, Fiber, DSL) and meeting specific technical requirements (40 Mbps Download, 20 Mbps Upload, 100ms Ping or less, Jitter: 40 MS or less, Hardwired Connection)

Preferred Qualifications

• College degree or some college completed, with a strong foundation in customer service, contact center experience, or technical help desk positions
• Previous experience in the education industry and with e-learning technologies, with a passion for delivering exceptional customer experiences
• 1 or more years of customer service or contact center experience, with a proven track record of resolving complex technical issues and providing empathetic support

Career Growth and Learning Opportunities

At blithequark, we are committed to fostering a culture of continuous learning and growth. As an Overnight Customer Care and Technical Support Advisor, you will have access to internal training programs, professional development opportunities, and a supportive team environment that encourages knowledge sharing and collaboration. Our goal is to empower you to succeed in your role and advance your career in the EdTech industry.

Work Environment and Company Culture

blithequark is dedicated to creating a positive, inclusive work environment that values diversity, equity, and belonging. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, supportive, and rewarding. As a remote worker, you will be part of a dynamic team that is passionate about education, technology, and customer satisfaction, with opportunities to collaborate and connect with colleagues across the globe.

Compensation and Benefits

blithequark offers a competitive pay rate of $13/hour, with opportunities for variable pay and performance-based incentives. We also provide a comprehensive benefits package, including access to professional development opportunities, employee recognition programs, and a supportive work environment that prioritizes work-life balance and employee well-being.

Conclusion

If you are a motivated, tech-savvy individual with a passion for customer service and education, we invite you to join our team as an Overnight Customer Care and Technical Support Advisor. At blithequark, you will have the opportunity to make a meaningful impact on the lives of students, families, and institutions, while advancing your career in the EdTech industry. Apply now to embark on an exciting journey with a dynamic team that is shaping the future of education.

Don't miss this opportunity to join a company that values diversity, inclusion, and belonging. Apply now and become part of a team that is committed to making a positive impact on the global education community.