Experienced Customer Service Representative - Nights and Weekends (Full Time) for Live Event Ticketing Exchange at blithequark

Introduction to blithequark and the Live Event Industry

Imagine being part of a dynamic team that brings people together through live events, fostering unforgettable experiences and memories. At blithequark, we are passionate about delivering exceptional service to both our sellers and customers, ensuring that every interaction with our platform is seamless and enjoyable. As a leader in the live event ticketing exchange, we are committed to innovation, customer satisfaction, and building strong relationships with our community. If you share our passion for live events and are dedicated to providing elite customer service, we invite you to join our team as a Customer Service Associate.

The Role: Customer Service Associate

In this critical role, you will be the face of blithequark, managing transactions and relationships with our valued sellers and customers. Your primary focus will be on taking calls and responding to emails regarding a broad range of event and order-related questions, ensuring that we provide top-notch service to both our sellers and customers. Your ability to communicate effectively, think critically, and resolve issues promptly will be essential in delivering exceptional customer experiences and maintaining the high standards of our platform.

Key Responsibilities:

• Manage inbound and outbound communications with sellers and customers via phone and email, addressing their queries and concerns in a professional and courteous manner.
• Proactively identify potential order issues, investigate instances where customer experience has been affected, and resolve problems fairly and constructively.
• Navigate our order queue to determine what requires attention, providing real-time assistance to ensure timely confirmation by ticket sellers.
• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities, building strong relationships and ensuring their needs are met.
• Contribute to the continuous improvement of our customer service processes, suggesting innovations and enhancements to better serve our community.

Role Expectations and Progression

As you grow in your role as a Customer Service Associate at blithequark, your responsibilities and challenges will evolve. Here's an overview of what you can expect in your first 30, 60, and 90 days:

First 30 Days:

• Complete a comprehensive new hire orientation, gaining in-depth knowledge about blithequark's operations, the live event industry, and the skills necessary for success in your role.
• Learn how ticket marketplaces operate and how you contribute to providing great experiences for our customers.
• Develop industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.

First 60 Days:

• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle complex interactions with sellers, navigating beyond traditional customer service responsibilities to ensure their needs are met.
• Master our order queue system, determining what requires immediate attention to provide real-time assistance and ensure timely order confirmations.

First 90 Days:

• Play an active role in continuous learning, advancing your skill sets to meet individual and team goals.
• Manage inbound seller calls regarding a wide range of questions, monitoring open and pending orders to ensure timely confirmation by ticket sellers.
• Contribute to team initiatives and projects aimed at enhancing customer service processes and improving overall customer satisfaction.

What You Bring to the Role

To excel as a Customer Service Associate at blithequark, you will need:

• Outstanding communication, attention to detail, and organizational skills, with the ability to multitask and prioritize tasks effectively.
• A strong customer service mindset, embodying problem-solving, decision-making, and resolution skills, with a focus on delivering exceptional customer experiences.
• An interest in the live event space and an eager-to-learn attitude, with a willingness to adapt to new processes and technologies.

Work Environment and Culture at blithequark

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our office, located in Coppell, TX, is designed to foster collaboration, innovation, and growth. We offer a hybrid work model, combining in-office and remote workdays to provide flexibility and work-life balance. Our team is passionate about live events and dedicated to delivering exceptional customer service, making blithequark an exciting and rewarding place to work.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a $40,000 base salary, bi-annual bonuses, and an annual equity grant. Additionally, any hours worked over 40 hours per week are eligible for overtime pay. Our benefits package is designed to support your well-being and career growth, with opportunities for professional development and advancement within the company.

Conclusion and Call to Action

If you are a motivated and customer-focused individual looking to join a dynamic team in the live event ticketing exchange, we encourage you to apply for the Customer Service Associate role at blithequark. With your passion for delivering exceptional customer service and your interest in the live event space, you can make a meaningful contribution to our team and help us continue to provide unforgettable experiences for our customers. Apply now to take the first step in your career with blithequark and be part of a team that is shaping the future of live events.