**Experienced Full Stack Client Service Expert – Cloud Computing and Customer Experience**

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark. As a leading innovator in the cloud computing industry, blithequark is constantly pushing the boundaries of what's possible. Our team of experts is dedicated to providing top-notch customer support and driving business growth through strategic partnerships and collaborations. We're seeking a talented Client Service Expert to join our Worldwide Arrangement Methodology and Projects (GDSP) and the AWS Private Estimating Projects and Encounters (3PX) group. **About blithequark** blithequark is a forward-thinking organization that's revolutionizing the way businesses approach cloud computing. Our Private Estimating System offers clients access to business benefits in return for long-term spend commitments and the chance to accelerate cloud transformation projects by delivering valuation insights, access to services, and opportunities to improve. We're committed to driving broad, deep, and longer-lasting relationships with our clients. **Job Summary** As a 3PX Client Service Expert, you'll play a critical role in analyzing client requests to identify recurring themes and pain points in the customer experience, reporting insights to internal stakeholders, and driving continuous improvements. You'll work closely with AWS field merchants and partners, as well as clients, to answer project inquiries and collaborate on cycle, achievements, and best practices. If you're a self-motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, this might be the perfect opportunity for you. **Key Responsibilities** * Learn and apply the basics of the blithequark Private Estimating System to become an informed authority on client service * Analyze client assistance data to identify themes and pain points in the customer experience and patterns in the business * Answer inquiries from internal and external clients in accordance with team SOPs, quality metrics, and SLAs * Convey business insights to key partners to provide experiences and metrics * Provide recommendations for short-term client solutions while contributing to long-term practical solutions at scale * Contribute to improving efficiencies through automation, effective estimation, assessment, and communication for improved functional performance **Essential Capabilities** * Bachelor's degree or equivalent * 4+ years of direct client support experience, identifying and detailing patterns to drive quantifiable outcomes for a complex sales/support organization **Preferred Capabilities** * Exceptional interpersonal skills, both verbal and written, with the ability to update senior management on needs, status, data patterns, and provide tooling and training recommendations * Strong presentation skills and the ability to effectively communicate complex ideas to cross-functional audiences * Strong understanding of cloud computing concepts and the blithequark offering * Skilled at marrying data with accounts to determine significant insights * Rapidly absorbs complex ideas independently * Has solid business acumen and resilience; able to work independently through ambiguity and complexity in a fast-paced environment to drive results * Gifted at working successfully with numerous partners to influence and gain buy-in * Experience working in a highly matrixed organization **Benefits** * Competitive Compensation: blithequark typically offers competitive base salaries and, in some cases, performance-based bonuses * Health Insurance: blithequark provides comprehensive health insurance plans, including medical, dental, and vision coverage. We may also offer options for dependents * Retirement Plans: blithequark offers a 401(K) plan with a company match, helping employees save for their retirement * Stock Options: Many blithequark employees receive stock options or grants as part of their compensation package, allowing them to become shareholders in the company * Paid Time Off: blithequark provides paid time off, which can include vacation days, holidays, and sick leave. The amount of PTO varies based on tenure and job level * Maternity and Paternity Leave: blithequark offers maternity and paternity leave to support employees who are welcoming a new child into their family * Tuition Assistance: blithequark's Career Choice program provides tuition assistance for employees looking to further their education and gain new skills in high-demand fields * Career Development: blithequark encourages career growth and offers various training and development programs to help employees advance in their careers * Employee Discounts: Employees may receive discounts on blithequark products and services, such as discounts on Amazon Prime memberships * Flexible Work Options: blithequark may offer flexible work arrangements, including remote work opportunities, depending on the role and location * Employee Assistance Program (EAP): EAPs provide confidential counseling and support services to help employees with personal and professional challenges * Wellness Programs: blithequark may provide wellness programs, including gym discounts, mental health resources, and wellness challenges * Commuter Benefits: Depending on location, employees may have access to commuter benefits, such as subsidies for public transportation or parking * Discounts on Local Services: blithequark may partner with local businesses to offer discounts to employees * blithequark Career Choice: This program offers pre-paid tuition for courses in high-demand fields to help employees acquire new skills and advance their careers It's essential to check the specific benefits offered for the job position you're interested in, as they can vary. blithequark values its employees and strives to provide a competitive and comprehensive benefits package to attract and retain top talent. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Apply for this job