**Customer Representative (German-speaking) - Remote - Sport Clothing Industry at blithequark**
Experience the Power of a Game-Changing Career
Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than blithequark, a global technology and services leader that powers the brands of tomorrow. With a presence in over 70 countries, we're dedicated to helping well-known brands improve their businesses with cutting-edge technology and integrated solutions.
As a Customer Representative at blithequark, you'll be part of a team of game-changers who are passionate about delivering exceptional customer experiences. If you're looking to grow and be inspired, this is an exciting opportunity to join our team and make a real impact.
**Career Growth and Personal Development**
At blithequark, we believe in investing in our people and providing them with the tools and support they need to succeed. As a Customer Representative, you'll have access to:
* Comprehensive training programs to help you develop your skills and knowledge
* Cutting-edge technologies and tools to enhance your performance
* Ongoing support and coaching to ensure your success
* Opportunities for career growth and advancement within the company
**What You'll Do in This Role**
As a Customer Representative at blithequark, you'll be responsible for providing exceptional customer satisfaction and support to our clients and their customers. Your key responsibilities will include:
* Providing first-class customer satisfaction at all times and doing whatever it takes to support customers following our guidelines
* Handling incoming customer contacts via telephone, email, chat, or social media, logging call details onto call tracking systems, and performing call follow-ups according to procedures
* Supporting consumers in the sales and after-sales process by qualifying needs, recommending products, providing after-sales support, and performing additional tasks that result in consumer satisfaction
* Forwarding escalations and defined topics to the respective client's brand units and/or contact persons
* De-escalating complaints, offering solutions within client procedures, policies, or guidelines, or transferring to the client's or designated partner for settling and resolution of non-standard cases
* Ensuring correct presentation of the client's corporate image in all interactions, representing their brand, and generating consumer experience through outstanding service and personal care on all channels
**Your Qualifications**
We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you have:
* Bilingual or proficient German and advanced English language skills
* Self-motivation, teamwork, and a supportive attitude
* Active listening and comprehension skills
* Excellent written skills and a customer-focused attitude
* A goal-oriented attitude and time management skills
* Basic knowledge of Office pack and keyboarding skills
Then we want to hear from you! Don't worry if you don't meet every requirement – we're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
**What's in It for You**
At blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. As a Customer Representative, you'll enjoy:
* A full-time 39 hours/week contract with flexible working hours (Monday to Friday, 9am to 6pm)
* A competitive salary of €18,400 gross/year, plus up to €3,500 gross/year in bonus
* The opportunity to work remotely anywhere in Spain
* Bring-a-friend (referral) bonus opportunities
* Full-paid training on the company and the project you'll be working on
* Career development programs and specialized courses
**Experience the Best Version of You!**
At blithequark, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If you're looking for a challenging and rewarding role that will help you grow and develop as a professional, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call blithequark their "employer of choice."
**Equal Opportunity Employer**
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.