**Experienced Customer Experience Advocate – Hybrid Role with monday.com**
Are you passionate about delivering exceptional customer experiences and empowering teams to achieve their goals? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Experience Advocate to join our expanding team in Denver, Colorado. As a hybrid role, you'll spend 3 days a week in our office, collaborating with internal teams and engaging with customers across various channels.
**About blithequark**
At blithequark, we're on a mission to make work simpler, more productive, and enjoyable. Our unique product and exceptional customer service have earned us a loyal following, and we're committed to continuing this momentum. As a Customer Experience Advocate, you'll be at the forefront of this effort, working closely with customers, internal teams, and stakeholders to shape the best possible version of our product.
**The Role**
As a Customer Experience Advocate, you'll be responsible for:
* Engaging with customers across live chat, email (tickets), phone, and screen shares to provide exceptional support and empower them to connect their goals and challenges with the solution in monday.com.
* Collaborating with internal technical teams to engage users for the full bug life cycle, from reports to verifying bug fixes.
* Serving as the liaison between our customers and the rest of the blithequark team to advocate and help shape the best possible version of our product.
* Leading online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit.
* Creating both internal and external documentation to enhance our knowledge base.
* Advising customers about new features and functionalities.
**Requirements**
To succeed in this role, you'll need:
* Experience providing customer or technical support, with SAAS experience being a plus.
* Understanding of help desk software and remote support tools, with experience with Zendesk being a plus.
* Problem-solving skills and multitasking abilities are a must.
* Superb written and verbal communication skills.
* A positive attitude, empathetic, coachable, and collaborative mindset.
* Ability to take initiative and adapt to changing priorities.
**What blithequark can offer you**
* Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program.
* Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
* Monthly stipends for food, wellness, and commuter work.
* Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
* Award-winning work environment – named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified.
* We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding.
* A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo.
**Compensation and Benefits**
For Colorado-based hires only, the compensation range is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
**Visa sponsorship**
Visa sponsorship for this role is currently not available.
**Equal Opportunity Employer**
blithequark is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
**Join our team**
If you're passionate about delivering exceptional customer experiences and empowering teams to achieve their goals, we encourage you to apply for this exciting opportunity. Join blithequark and help us make work simpler, more productive, and enjoyable!