Experienced Customer Service Representative – Remote and Flexible Schedule Opportunity to Make a Positive Impact on People's Lives

Introduction to blithequark and the Industry

At blithequark, we are passionate about making a difference in people's lives, and we believe that our work has a significant impact on the well-being of individuals and communities. As a leader in the customer service industry, we are committed to providing exceptional support to our clients and their customers. If you are a compassionate and dedicated individual who is looking for a flexible and fulfilling work-from-home opportunity, we encourage you to join our team as a Customer Service Representative.

Job Overview

As a Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home and set your own schedule while making a positive impact on people's lives. You will be answering calls on behalf of our client, who provides payroll services for people in self-directed Medicaid programs. Your role will be to provide compassionate and professional support to patients and caregivers, responding to their questions and providing important information to help them navigate the program.

Key Responsibilities

• Answering incoming calls from patients and caregivers with empathy and professionalism, responding to their questions and providing important information
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
• Documenting information and outcomes as necessary

About You

To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have:

• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Essential Qualifications

In addition to the skills and competencies listed above, you should also have:

• A high school diploma or equivalent
• At least one year of customer service experience
• Strong computer skills and the ability to troubleshoot technical issues
• The ability to work independently in a remote environment

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a healthcare or customer service environment
• Knowledge of Medicaid programs and payroll services
• Experience with customer relationship management (CRM) software

Your Home Office Environment

To be a Customer Service Representative at blithequark, you will need to have a dedicated home office space that meets the following requirements:

• A computer with Windows 10 or 11 operating system (Macs and Chromebooks are not supported at this time)
• 8GB of RAM and a sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification and training purposes

Flexible Hours of Operation

As a Customer Service Representative at blithequark, you will enjoy flexible scheduling, where you can use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that our client requires that contractors service between 30-35 hours per week, and we are seeking contractors who can service some hours on Mondays and Fridays.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a certification class, which will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. While you will not be able to invoice for the $13 per hour during certification, you will receive $250 after you successfully complete certification and begin servicing.

In addition to your hourly pay, you will also enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

As a Customer Service Representative at blithequark, you will also receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within our client's hours of operation
• The chance to achieve better work-life balance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including certification programs and mentorship. You will also have the opportunity to advance your career within the company, taking on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, respect, and open communication, and we are committed to creating a workplace where our team members feel valued and appreciated. As a remote worker, you will be part of a virtual team that is dedicated to providing exceptional customer service and support to our clients and their customers.

Conclusion

If you are a compassionate and dedicated individual who is looking for a flexible and fulfilling work-from-home opportunity, we encourage you to join our team at blithequark as a Customer Service Representative. With your strong customer service skills and ability to work independently in a remote environment, you will be an asset to our team and play a critical role in providing exceptional support to our clients and their customers. Apply today to take the first step in your new career!