Experienced Sales and Customer Support Representative for Handyman Services – Remote Opportunity with blithequark

Introduction to blithequark

blithequark is a rapidly growing franchise that has revolutionized the way homeowners manage their home maintenance needs. By offering a unique concierge service, we connect customers with trusted local professionals for a wide range of services, including handyman work, house cleaning, lawn care, and more. Our innovative approach has made us a leader in the industry, and we are now seeking talented Sales and Customer Support Representatives to join our in-house sales team.

About the Role

We are looking for highly motivated and customer-focused individuals to fill the role of Sales and Customer Support Representative. As a key member of our team, you will play a vital role in supporting our handyman business within the blithequark franchise system. This is a remote opportunity, offering flexible schedules and the ability to work from anywhere. We are hiring for both full-time and part-time positions, with various shifts available to ensure consistent customer support across all locations.

Key Responsibilities

• Answer all incoming calls promptly and professionally to capture leads and handle inquiries.
• Follow up with leads quickly to convert inquiries into appointments or free quotes.
• Schedule handyman service appointments and provide accurate details to customers and technicians.
• Collect payments from customers after services are successfully completed.
• Track leads, appointments, and payments in our CRM system (Go High Level).
• Maintain strong communication with the handyman team to ensure timely and successful job completion.
• Provide regular updates to the franchise owner on lead conversion metrics and performance.

Essential Qualifications

To be successful in this role, you will need to possess strong customer service and communication skills, with the ability to multitask and prioritize effectively while remaining calm under pressure. Experience in sales, lead follow-up, or appointment scheduling is highly desirable, as is comfort using CRM systems (experience with Go High Level is a bonus). You should be highly organized, self-motivated, and results-driven, with a focus on customer satisfaction.

Preferred Qualifications

A bachelor's degree is preferred, and previous experience as a Sales and Customer Support Representative is highly desirable (2 years or more). You should be available to work in a specific time zone and be willing to indicate your preferred time zone in your application.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively.
• Comfort using CRM systems and technology.
• Self-motivation and a results-driven approach.
• Ability to work in a fast-paced environment and remain calm under pressure.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Sales and Customer Support Representative, you will have access to training and ongoing support to ensure your success in the role. You will also have opportunities to develop your skills and knowledge, with the potential for career advancement within the company.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values exceptional customer service and teamwork. Our remote work environment offers flexibility and autonomy, with a range of tools and resources available to support your success. We are a collaborative and supportive team, with a strong focus on communication and feedback.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16.00 - $22.00 per hour, with flexible schedules and the ability to work from anywhere. You will also have access to training and ongoing support, with opportunities for career advancement and professional growth.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Please send your resume and a brief cover letter to [email protected], indicating whether you are applying for a full-time or part-time position and specifying your preferred time zone. You can also apply through our online application form: https://docs.google.com/forms/d/e/1FAIpQLSdVuY1RxCzkG4yAhGXAq1OM0DCbxHXl9JwQsOEtxKplYCzPlw/viewform

Conclusion

Joining blithequark as a Sales and Customer Support Representative is a great opportunity to develop your skills and knowledge, while working with a dynamic and innovative company. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply. With our flexible schedules, competitive compensation, and opportunities for career advancement, this is a role that offers a great work-life balance and the potential for long-term success.