**Experienced Customer Service Representative (Remote) – Data Power & Control Division at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Data Power & Control Division as an Experienced Customer Service Representative. This is a remote position that offers the perfect blend of challenge, growth, and work-life balance. **About blithequark** blithequark is a global leader in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with simple, innovative, and sustainable solutions. With a revenue of €7 billion and over 39,000 employees worldwide, blithequark is a company that values its people and offers tremendous opportunities for growth and development. **About blithequark North and Central America** blithequark North and Central America (blithequark NCA) is a leading player in the North American market, employing over 6,500 associates in 50 locations across six divisions. We are committed to exceeding our customers' needs in the commercial, residential, and industrial industries. Our comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match and paid time off to volunteer, sets us apart as an employee-centered company. **About the Data Power & Control Division** Our Data Power & Control Division is a leader in the industry, with a portfolio of exceptional brands that empower us to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products that are designed to make a difference in the world. With a focus on research and development, we strive to deliver the most reliable and efficient technologies that meet the evolving needs of our customers. **Key Responsibilities** As an Experienced Customer Service Representative in our Data Power & Control Division, you will be responsible for: * Answering customer inquiries via phone, email, or fax, and processing orders received by mail, telephone, fax, EDI, or personal customer contact. * Researching and resolving customer inquiries, expediting the delivery of selected orders, and tracking order activity to alert appropriate staff of any potential delivery problems. * Fostering open communication internally and externally, championing creative change to improve processing and service levels, and providing guidance and assistance to new or less experienced staff. * Performing other similar and related duties as required. **Qualifications** To be successful in this role, you will need: * A minimum of three years' experience in a successful customer environment or position. * Experience with manufacturing or electrical industry required. * Experience with Salesforce preferred. * Strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities. * Ability to work in a high-volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Must be highly collaborative and able to work in a team-based environment. * Must have demonstrated exceptional customer service skills and a strong customer orientation. * Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. **Skills and Competencies** To succeed in this role, you will need to possess: * Strong analytical skills and the ability to identify trends and establish proactive corrective actions. * Ability to type 50 w.p.m. with 100% accuracy. * Proficiency with mainframe order entry application. * Excellent problem-solving and conflict resolution skills. * Ability to work in a dynamic environment with changing priorities. * Strong attention to detail and organizational skills. * Ability to work effectively in a team environment. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our people and offering opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to: * Comprehensive training programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. **Work Environment and Company Culture** Our Data Power & Control Division is a dynamic and fast-paced environment that requires flexibility, adaptability, and a willingness to learn. We value our employees' contributions and offer a comprehensive benefits package that includes: * Comprehensive medical, dental, and vision coverage. * Distinctive benefits like a high employer 401K match and paid time off to volunteer. * Active and growing Employee Resource Group network. * Employee-centered company culture that values diversity, equity, and inclusion. **Compensation and Benefits** The salary range for this position is $38,000 - $48,000, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match and paid time off to volunteer. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note** blithequark is a global company with a presence in 180 countries. This position is a remote opportunity, and you will be required to work from home or a designated remote work location. Apply for this job