**Experienced Phone and Chat Specialist with Bonus Opportunity at blithequark**

Are you a customer service enthusiast with a knack for multitasking and a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as a Phone and Chat Specialist. In this critical role, you will play a vital part in connecting nurses with healthcare facilities in need of essential workers. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented group of professionals, and enjoy a range of benefits and perks. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals to deliver exceptional care by connecting them with the resources and support they need to succeed. As a Phone and Chat Specialist at blithequark, you will be part of a dedicated team that is committed to making a positive impact on the lives of healthcare workers and the communities they serve. **Key Responsibilities** As a Phone and Chat Specialist at blithequark, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customer needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle calls and provide solutions * Performing data entry and customer service tasks with accuracy and attention to detail * Navigating online systems efficiently to access customer information and resolve issues * Working with customers to resolve requests and record information accurately * Skilledly transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Remaining positive and professional in all customer interactions * Demonstrating flexibility and willingness to cross-train as requested **Essential Qualifications** To succeed in this role, you will need to possess the following essential qualifications: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and ability to navigate online systems efficiently * Previous remote work from home experience a plus * Quick learner and able to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills, along with active listening * A background check applicable with state and federal laws is required **Preferred Qualifications** While not essential, the following qualifications are preferred: * Previous experience in a healthcare-related field * Familiarity with healthcare industry terminology and regulations * Experience working with electronic health records (EHRs) or other healthcare software * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to work in a fast-paced environment with multiple priorities and deadlines * Flexibility and willingness to adapt to changing circumstances * Strong technical skills, including proficiency in Microsoft Office and online systems **Career Growth Opportunities and Learning Benefits** As a Phone and Chat Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * On-the-job training and coaching from experienced team members * Opportunities for professional development and advancement within the company * Access to online training and development resources * Regular feedback and performance evaluations to support your growth and development * A dynamic and supportive work environment that encourages collaboration and teamwork **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Phone and Chat Specialist, you will work in a fast-paced and dynamic environment that is dedicated to making a positive impact on the lives of healthcare workers and the communities they serve. Our company culture is built on the following values: * Respect and empathy for all individuals * A commitment to excellence and quality in all aspects of our work * A focus on teamwork and collaboration to achieve common goals * A willingness to adapt and innovate in response to changing circumstances * A commitment to ongoing learning and professional development **Compensation, Perks, and Benefits** As a Phone and Chat Specialist at blithequark, you will enjoy a range of compensation, perks, and benefits, including: * Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance * Paid training and onboarding program * Opportunities for professional development and advancement within the company * Access to online training and development resources * Regular feedback and performance evaluations to support your growth and development * A dynamic and supportive work environment that encourages collaboration and teamwork * Flexible scheduling and work-life balance * Opportunities for remote work and flexible scheduling * Access to company-provided equipment and software * A comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee assistance program (EAP) **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a positive impact on the lives of healthcare workers and the communities they serve, we encourage you to apply for the Phone and Chat Specialist role at blithequark. To apply, please visit our website and submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job