**Experienced Bilingual Senior Customer Service Representative – National Remote Opportunity to Deliver Exceptional Healthcare Experience**

Are you a passionate and empathetic individual fluent in English and Spanish, seeking a challenging yet rewarding role that allows you to make a meaningful impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a global organization dedicated to delivering care and improving health outcomes through innovative technology and compassionate service. As a Senior Customer Service Representative at blithequark, you will be the face of our organization, providing exceptional support to patients and their families navigating the complexities of healthcare. Your fluency in English and Spanish will enable you to connect with a diverse range of individuals, empowering them to take control of their health and well-being. With a strong focus on customer satisfaction, you will be the driving force behind delivering a seamless and personalized experience that exceeds expectations. **About blithequark** blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion drives our work, and we strive to create a culture that is welcoming, inclusive, and respectful of all individuals. **Key Responsibilities** As a Senior Customer Service Representative, you will be responsible for: * Answering a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns * Processing adjustments, refunds, transfer bills, mail returns, and performing manual sales * Evaluating and responding to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Researching, troubleshooting, and resolving complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution * Maintaining tracking logs of all escalated patient correspondence, providing status updates to leadership as needed * Ability to perform all aspects of billing customer service as needed * May be a certified Medical Coder and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintaining all Compliance and HIPAA regulations at all times **Essential Qualifications** * High School Diploma/GED * Must be 18 years of age or older * Bilingual fluency in English/Spanish * 2+ years of Customer Service experience or 2+ years of experience in a medical office, call-center in healthcare, or office setting in healthcare while analyzing and solving customer problems * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to train for the first six weeks between Monday and Friday, 9:00 AM - 5:30 PM EST * Ability to work any of our 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications** * Prior healthcare experience * Medical terminology experience * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar blithequark-approved symptom screener. When in a blithequark building **Soft Skills** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills, including the ability to resolve stressful situations * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Service Representative, you will have access to: * Comprehensive training programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that encourages collaboration and innovation * A range of benefits and incentives, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values diversity, equity, and inclusion. Our culture is guided by a commitment to excellence, innovation, and customer satisfaction. As a Senior Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional service and making a meaningful impact on people's lives. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The hourly range for this role is $16.54 to $32.55 per hour, based on local labor markets, education, work experience, certifications, etc. **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity/Affirmative Action Employer** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job