**Experienced Customer Support Representative – Live Chat & Technical Support Specialist**

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a dedicated and empathetic Customer Support Representative to join our team. As a key member of our customer support team, you'll play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to deliver exceptional customer experiences. Our team is passionate about creating a culture of customer-centricity, and we're committed to building long-lasting relationships with our customers. We're a remote-first company, and we're looking for talented individuals who share our values and are passionate about delivering exceptional customer support. **Job Summary** We're seeking an experienced Customer Support Representative to join our team, providing exceptional customer support via live chat, phone, and email. As a representative, you'll be responsible for resolving customer service inquiries, providing technical support, and offering additional forms of real-time problem-solving. If you're a customer-centric individual with excellent communication and interpersonal skills, we'd love to hear from you. **Key Responsibilities** * Provide exceptional customer support via live chat, phone, and email, ensuring that customers receive the best possible experience * Resolve customer service inquiries and technical issues promptly and efficiently * Offer additional forms of real-time problem-solving, such as troubleshooting and issue escalation * Identify major pain points and flag them to a liaison for further action * Collaborate with internal stakeholders to develop and improve products and services * Complete training and engage with ongoing opportunities to improve skills and knowledge **Essential Qualifications** * **Customer-Centric Mindset**: You're passionate about delivering exceptional customer experiences and have a love for customers and their experience with our products * **Analytical Skills**: You're able to leverage data to drive decision-making and identify areas for improvement * **Excellent Communication and Interpersonal Skills**: You're able to communicate effectively with customers and internal stakeholders, building strong relationships and resolving issues efficiently * **Technical Skills**: You have experience with customer support ticketing systems and CRM platforms, and are able to integrate technology-based solutions that improve the customer experience * **Industry Knowledge**: You're familiar with customer support metrics and industry best practices, and are able to apply this knowledge to drive continuous improvement **Preferred Qualifications** * **Experience with AI and Chat Platforms**: You have experience with AI-powered chat platforms and are able to integrate technology-based solutions that improve the customer experience * **Self-Serve Portal Experience**: You have experience with self-serve portals and are able to help customers navigate these platforms * **Weekend Availability**: You're available to work weekends, as needed, to ensure that customers receive the support they need **Skills and Competencies** * **Communication and Interpersonal Skills**: You're able to communicate effectively with customers and internal stakeholders, building strong relationships and resolving issues efficiently * **Problem-Solving and Analytical Skills**: You're able to identify and resolve complex issues, leveraging data and analytical skills to drive decision-making * **Technical Skills**: You have experience with customer support ticketing systems and CRM platforms, and are able to integrate technology-based solutions that improve the customer experience * **Industry Knowledge**: You're familiar with customer support metrics and industry best practices, and are able to apply this knowledge to drive continuous improvement **Career Growth Opportunities and Learning Benefits** * **Ongoing Training and Development**: We're committed to providing ongoing training and development opportunities to help you grow and develop in your role * **Career Advancement**: We offer opportunities for career advancement, both within the customer support team and across the organization * **Learning and Development Budget**: We provide a budget for learning and development, allowing you to pursue courses and training that align with your interests and career goals **Work Environment and Company Culture** * **Remote Work**: We're a remote-first company, and you'll have the flexibility to work from home or a remote location * **Flexible Hours**: We offer flexible hours to accommodate your needs and preferences * **Collaborative Culture**: We're a collaborative and supportive team, and we're committed to building a culture of customer-centricity **Compensation, Perks, and Benefits** * **Competitive Salary**: We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off * **Flexible Benefits**: We offer flexible benefits, including the option to choose from a range of health insurance plans and retirement savings options * **Professional Development Opportunities**: We're committed to providing ongoing training and development opportunities to help you grow and develop in your role **How to Apply** If you're a customer-centric individual with excellent communication and interpersonal skills, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, and we're committed to building a diverse and inclusive team. We welcome applications from individuals of all backgrounds and perspectives, and we're committed to providing a workplace that's free from discrimination and harassment. Apply for this job