Experienced Customer Service Representative – Overnight Shift – Work from Home Opportunity – Delivering Exceptional Patient Care and Support

Introduction to blithequark

At blithequark, we are dedicated to making a meaningful difference in the lives of our patients by providing them with the highest level of care and support. Our Specialty Pharmacy is at the forefront of delivering life-sustaining medications to those who need them most. We are now seeking a talented and compassionate Customer Service Representative to join our team, working from the comfort of your own home in Illinois. As a key member of our Inbound Pharmacy Service team, you will play a vital role in ensuring that our patients receive the timely support and care they deserve.

Job Overview

In this overnight shift position, you will be responsible for handling inbound calls from patients, addressing their concerns, and providing them with the information and support they need to navigate their treatment journey. Your exceptional customer service skills, combined with your passion for helping others, will enable you to make a positive impact on the lives of our patients. Typical calls will include prescription refills, order status, and insurance coverage, requiring you to be knowledgeable, empathetic, and proactive in resolving patient inquiries.

Key Responsibilities

• Respond to inbound calls from patients, providing timely and accurate information, and resolving their concerns in a professional and empathetic manner
• Utilize your knowledge of pharmacy operations, insurance, and benefits to address patient inquiries and provide personalized support
• Collaborate with internal teams, including pharmacists and other healthcare professionals, to ensure seamless communication and coordination of patient care
• Document patient interactions and maintain accurate records, adhering to blithequark's high standards of data integrity and confidentiality
• Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with the latest industry trends and best practices

Requirements and Qualifications

To be successful in this role, you will need to possess a minimum of 12 months of customer service experience, preferably in a fast-paced, metric-driven environment. You should also have strong computer skills, including proficiency in Windows, Microsoft, or other applications. A verifiable High School Diploma, GED, or equivalent experience is required. Additionally, you must live within 75 miles of Mount Prospect, IL, and be available to work overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST.

Essential Qualifications

• 1+ year of customer service experience
• 6+ months of high call center experience, working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Ability to work overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST

Preferred Qualifications

• 6 months experience handling and resolving a high volume of complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge, and prepare you for future career opportunities. Our organization offers a range of advancement possibilities, both within the pharmacy and across the broader blithequark network, allowing you to explore different roles and specialties as you progress in your career.

Work Environment and Culture

blithequark is dedicated to fostering a culture of diversity, inclusion, and belonging, where every employee feels valued, respected, and empowered to contribute their best work. Our Heart At Work Behaviors support this purpose, guiding our commitment to deliver exceptional, human-centric healthcare services. We strive to promote a positive, supportive work environment, where collaboration, innovation, and teamwork thrive.

Compensation and Benefits

The typical pay range for this role is between $17.02 and $27.16 per hour, depending on experience and location. blithequark offers a comprehensive benefits package, including competitive salary, health insurance, retirement savings, and paid time off, designed to support the well-being and financial security of our employees.

COVID-19 Vaccination Requirement

blithequark requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You will be required to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Conclusion

If you are a motivated, customer-focused individual, passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Representative, you will play a vital role in making a positive impact on the lives of our patients, while developing your skills and advancing your career in a dynamic, supportive environment. Apply now to take the first step towards a rewarding and challenging career with blithequark!