Experienced Manager of Customer Experience Strategy - Interconnected Retail and Ecommerce Development - Remote Opportunity

Introduction to blithequark

blithequark is the world's leading retailer, with a strong presence in the home improvement sector, boasting over $150 billion in annual sales. Our market-leading interconnected customer experiences, which seamlessly combine cutting-edge ecommerce capabilities with the trusted value of our extensive network of stores and associates, drive over $20 billion of these sales. As a key enabler of our growth and market share expansion, delivering a best-in-world interconnected retail experience for our professional and consumer customers is one of blithequark's top strategic priorities.

Customer Experience Strategy Team

The Customer Experience Strategy team at blithequark is responsible for developing and executing our overall interconnected and business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts. As a key member of this team, you will play a crucial role in shaping the future of our customer experience and driving business growth.

Job Overview

We are seeking an experienced Manager of Customer Experience Strategy to lead discrete strategic projects or workstreams in larger projects, serve as a thought-partner throughout the organization, and guide the work of Analysts and Sr. Analysts. The successful candidate will create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders, and develop expertise in all elements of online retail, including market and customer dynamics, competitive landscape, technology trends, and category, pricing, social, and mobile strategies.

Key Responsibilities

• Competitive and Market Intelligence (10%): Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal and external research to develop insights and solutions, and create compelling documents to communicate to executive audiences.
• Planning Process (20%): Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to the team and key stakeholders.
• Strategic Projects (70%): Drive one or more interconnected strategy and operational execution workstreams, ensuring alignment with blithequark's overall business strategy and goals.

Leadership and Collaboration

In this role, you will have the opportunity to lead and manage cross-functionally, working closely with various teams across the organization to drive business outcomes. You will also have the chance to develop and mentor junior team members, helping to build a high-performing team that is passionate about delivering exceptional customer experiences.

Qualifications and Skills

To be successful in this role, you will need to possess a combination of strategic thinking, analytical skills, and leadership abilities. The following qualifications and skills are required:

• Minimum Qualifications:
  • Must be at least 18 years old
  • Must be legally permitted to work in the United States
• Preferred Qualifications:
  • Previous work experience in world-class retail or ecommerce, or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail or ecommerce businesses
  • MBA or Master's degree
  • Minimum of 4+ years of relevant work experience
  • Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
  • Strong presentation skills and ability to communicate effectively with senior leadership
  • Strong interpersonal skills
  • Ability to lead and manage cross-functionally
  • High degree of drive and personal ownership
  • Comfort with framing and addressing ambiguous challenges
  • High degree of confidentiality and professionalism

Education and Experience

The following education and experience are preferred:

• Minimum Education: Bachelor's degree program or equivalent degree in a field of study related to the job
• Preferred Education: Master's degree program or equivalent degree in a field of study related to the job
• Minimum Years of Work Experience: 4 years
• Preferred Years of Work Experience: 4+ years

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Manager of Customer Experience Strategy, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and industry conferences. You will also have the chance to work on high-visibility projects, collaborating with senior leaders and cross-functional teams to drive business outcomes.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, innovation, and continuous improvement. We believe in empowering our employees to take ownership of their work and to make decisions that drive business outcomes. As a remote employee, you will be part of a distributed team that is connected through technology and a shared passion for delivering exceptional customer experiences.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package, including a salary range that is commensurate with experience, as well as a range of benefits, such as health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and access to cutting-edge technology and tools.

Conclusion

If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Manager of Customer Experience Strategy. With your skills and experience, you will play a key role in shaping the future of our customer experience and driving business growth. Apply now to take the first step in your career with blithequark!