Experienced HR Shared Services Representative – Customer-Focused Professional for blithequark's Global Team

Introduction to blithequark

blithequark is the world's leading streaming entertainment provider, offering an unparalleled viewing experience to over 236 million paid memberships across 234 nations. With a vast library of TV series, documentaries, feature films, and mobile games spanning multiple genres and languages, members can indulge in their favorite content anytime, anywhere, on any internet-connected screen. At blithequark, we pride ourselves on providing a seamless and enjoyable experience, free from advertisements and commitments, allowing our members to play, pause, and resume watching at their convenience.

About the Role

This exciting opportunity is part of the HR Shared Services team at blithequark, where you will serve as the primary point of contact for all HR inquiries, from initial requests to fulfillment. Collaborating closely with our local and global skills groups, you will identify solutions and resolve employee issues in a timely manner, leveraging Workday transactions and data input & accuracy. As a customer-focused professional, you will be expected to be independent, proactive, and possess exceptional stakeholder management skills, ensuring a world-class experience for our employees.

Key Responsibilities

• Ensure the accuracy of employee data through the management of employee forms and processes, maintaining the highest level of precision and attention to detail.
• Provide support for applications that impact all personnel, ensuring seamless execution and enabling employees to focus on delivering their best work.
• Explore new tools and techniques to simplify, optimize, and automate work across our Talent organization, driving innovation and efficiency.
• Contribute to the creation, writing, and maintenance of our HR knowledge base for employees, serving as a valuable resource and promoting a culture of knowledge sharing.
• Assist with analyzing, intaking, and operationalizing new employee services, from pre-hire to offboarding, ensuring a comprehensive and supportive experience for our employees.
• Perform system and testing audits as requested, analyzing and documenting results and discrepancies to ensure data accuracy, integrity, and functionality.

Required Qualifications

To succeed in this role, you will possess:

• Demonstrated expertise with the Workday HCM tool, leveraging its capabilities to drive HR excellence.
• Demonstrated proficiency in Mass Uploads (EIB), ensuring efficient and accurate data management.
• Proven project management, communication, and customer service skills, with a strong focus on delivering exceptional employee experiences.
• Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, enabling data-driven decision making and insights.
• A strong interest in process improvement and the ability to deliver results in a fast-paced, high-growth environment, adapting to changing priorities and deadlines.
• Effective problem-solving skills, utilizing rigorous logic and methodologies to resolve complex issues and challenges.
• A degree in HR, Business, IT, or a related field is preferred, although not required, demonstrating a foundation in relevant principles and practices.
• Experience as a Workday Data Analyst, HR Generalist, or in a related role is a plus, bringing valuable insights and expertise to the position.
• Familiarity with Zendesk ticketing system is also a plus, enhancing your ability to manage and resolve employee inquiries and issues.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional advancement, skill enhancement, and knowledge sharing. As a member of our HR Shared Services team, you will have access to:

• Comprehensive training and onboarding programs, ensuring a smooth transition into your role and ongoing support for your success.
• Professional development opportunities, including workshops, webinars, and conferences, to enhance your skills and stay up-to-date with industry trends and best practices.
• Cross-functional collaboration and knowledge sharing, fostering a culture of innovation and teamwork across our global organization.
• Performance management and feedback mechanisms, providing regular insights and guidance to support your growth and advancement.

Work Environment and Company Culture

blithequark is proud of its dynamic and inclusive work environment, where employees are encouraged to be their authentic selves, share their ideas, and contribute to our mission. Our company culture is built on the values of:

• Innovation and creativity, driving us to push boundaries and explore new possibilities.
• Collaboration and teamwork, recognizing the strength that comes from diverse perspectives and collective effort.
• Employee well-being and satisfaction, prioritizing the health, happiness, and growth of our team members.
• Continuous learning and improvement, embracing a culture of feedback, experimentation, and progress.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a range of perks and benefits designed to support the well-being and success of our employees. These may include:

• Flexible working arrangements, including remote work options and flexible hours, to accommodate your needs and preferences.
• Comprehensive health and wellness programs, promoting physical and mental well-being through access to fitness classes, mental health resources, and employee assistance programs.
• Professional development opportunities, including education assistance, training, and conference sponsorships, to support your career growth and advancement.
• Recognition and reward programs, acknowledging and celebrating employee achievements and contributions to our organization.

Conclusion

If you are a motivated and customer-focused professional looking to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity at blithequark. As a member of our HR Shared Services team, you will play a critical role in delivering exceptional employee experiences, driving business growth, and contributing to our mission to entertain and inspire audiences around the world. Don't miss this chance to join our team and be part of a global community that is shaping the future of entertainment. Apply now and take the first step towards an exciting and rewarding career at blithequark!