**Experienced Customer Support Representative - Work From Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for resolving complex issues and a love for all things Disney? Look no further! blithequark is seeking an experienced Customer Support Representative to join our team of dedicated professionals working from the comfort of their own homes. As a Customer Support Representative at blithequark, you will be an integral part of our customer support team, assisting Disney enthusiasts from around the world. You will be responsible for providing top-notch support, resolving complex issues, and ensuring that our customers have an exceptional experience with our products and services. **Building the Future of Disney's Media Business** At blithequark, we are revolutionizing the way we deliver media, entertainment, and news to our customers. Our team of technologists is building the framework that will shape the future of Disney's media business, and we need talented individuals like you to join us on this exciting journey. **Reach and Scale** Our products and services touch the lives of millions of customers every day, from Disney+ and Hulu to ABC News and ESPN. As a Customer Support Representative, you will be at the forefront of this effort, ensuring that our customers have an exceptional experience with our products and services. **Advancement** We are a company that is always pushing the boundaries of innovation and excellence. Our team of experts is responsible for creating and executing cutting-edge products and strategies that shape industry standards and improve how our customers experience sports, entertainment, and news. **Content Activities** Our Content Activities team is responsible for delivering Disney's entertainment and sports content to millions of customers around the world. This includes creating, managing, and driving a global content distribution network, as well as leading innovation activities in Latin America, Europe, and Asia Pacific. **Media Administrator Role** As a Media Administrator, you will work closely with colleagues and clients across ESPN, including production control room staff, remote production teams, and external vendors. You will be responsible for managing media assets, ensuring that all content meets ESPN's high standards for video and audio quality, and collaborating with innovation teams to improve existing applications. **Key Responsibilities:** * Prepare and distribute server content used for recording and playback * Approve video and audio quality during live and recorded programming, set up standards for incoming feeds, and clip/edit content for production and programming * Exhibit knowledge in the use of all broadcast equipment and technology, including standard and high-quality operations, content management, direct and non-linear editing systems, encoding systems, server-based accounts/playback devices, server networking, cassette player and content repeat tasks, broadcast switches, radios, arrangement of organization content and media development, EVS tasks, and more * Work in a fast-paced, high-pressure, and deadline-driven environment * Exhibit a fundamental knowledge of editing strategies on non-linear systems * Determine complex data and communicate it to relevant workforce in a clear and concise manner * Measure sound and video signals to ensure quality control of ESPN-supported guidelines on all activities using broad knowledge of broadcast techniques * Investigate and effectively document any critical developments or goals * Participate in training programs, both physical and virtual, for self-professional development as well as applicable equipment and work process changes within the role * May participate in training others in functional areas and produce training documentation * Determine Shut Subtitling frameworks and related work processes * Collaborate with innovation teams to improve existing applications * Provide decisive reasoning to everyday tasks * Acquire and acquire advanced skills in various functional areas to best work with the coordination of tasks **Essential Capabilities:** * At least 2 years' practical TV production experience at the major market or organization level * Ability to work late shifts, weekends, and holidays * Adaptability to adjust shifts/days off and stay at work longer than required to accommodate projects and departmental targets * Ability to perform tasks under close deadlines, work independently, and perform on concurrent activities * Ability to function as part of a team dynamic * Excellent communication skills are a must * Amazing hierarchical, proficiency, and IT skills are required to design abilities * Willingness and ability to adjust to a continually evolving climate * Good computer foundation (Excel, Word, PowerPoint, etc...) and solid communication skills **Secondary Education:** * High School Certificate or Same **Favored Capabilities:** * Active foundation in a live production environment, temporary job, or similar educational experience * Knowledge of server-based recording/playback and non-linear editing systems like Quantel * Comprehension of arrangement changes, EVS, transcoding systems, and document formats **What We Offer:** * Competitive hourly rate of $30/hour * Opportunity to work from the comfort of your own home * Collaborative and dynamic work environment * Opportunities for professional growth and development * Comprehensive benefits package, including health, dental, and vision insurance * Generous paid time off and holidays * Access to cutting-edge technology and equipment * Collaborative and supportive team environment **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Apply Now:** Apply Job! Apply for this job