Experienced Customer Care Representative – Delivering Exceptional Support and Driving Sales Growth at blithequark

Introduction to blithequark

Imagine being part of a dynamic and innovative company that has been consistently recognized as one of the top workplaces and best places to work. blithequark, a leading research, development, and supply company specializing in eye and skincare, has been making waves in the industry since 1986. With a strong commitment to healthcare professionals and their patients, blithequark has established itself as a trusted brand, particularly with its #1 doctor-recommended eyelid cleansers. As a customer-centric organization, blithequark is dedicated to providing exceptional support to its customers, and that's where you come in.

Why Join blithequark?

At blithequark, you'll be part of a family-oriented team that values community involvement and offers ample opportunities for growth and development. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction. We're proud to offer a comprehensive range of benefits, including great benefits, on-the-job training, and a competitive compensation package. If you're looking for a challenging and rewarding role that allows you to make a real difference in people's lives, then blithequark is the perfect place for you.

Job Summary

As a Customer Care Representative at blithequark, you will play a vital role in driving sales growth and delivering exceptional support to our customers. Your primary objective will be to assist in achieving sales goals and quotas by identifying and securing sales opportunities, providing product information, and resolving customer complaints. You will work closely with our Field Sales team to maintain positive customer relationships and drive territory coverage. If you're a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Drive sales by identifying and securing all relevant sales opportunities
• Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales goals
• Work with the Field Sales team to drive territory coverage and maintain positive customer relationships
• Take incoming customer calls and inquiries, responding to common inquiries or complaints from customers
• Manage and resolve customer complaints in a professional and courteous manner
• Provide customers with product information, including features, benefits, and pricing
• Process orders accurately and efficiently, ensuring timely delivery to customers

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required
• Experience in a call center environment preferred but not required
• Ability to respond to common inquiries or complaints from customers
• Must be able to speak clearly and communicate effectively with customers
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Knowledge of SAP or similar software programs is desirable

Preferred Qualifications:

• Previous experience in sales or customer service
• Strong knowledge of eye and skincare products
• Excellent leadership, communication, and decision-making skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Excellent customer service skills, with a focus on delivering exceptional support
• Ability to work in a team environment, collaborating with colleagues to achieve sales goals
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints effectively
• Ability to adapt to changing priorities and deadlines in a fast-paced environment

Career Growth Opportunities:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Care Representative, you will have access to on-the-job training, as well as opportunities for professional development and advancement within the company. Our goal is to help you achieve your career aspirations, while also contributing to the success of our organization.

Work Environment and Company Culture:

Our work environment is dynamic and fast-paced, with a moderate noise level. You will be required to sit for extended periods of time, with occasional standing and walking. We're a family-oriented company that values community involvement and offers a range of benefits to support your well-being, including 401(k), dental insurance, health insurance, paid time off, and vision insurance. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction, and we're looking for individuals who share these values.

Compensation and Benefits:

We offer a competitive compensation package, including a hourly rate of $15.00 per hour, as well as a range of benefits, including:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Conclusion:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative, you will play a vital role in driving sales growth and delivering exceptional support to our customers. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to take the first step in your journey with blithequark.