Experienced Portuguese Bilingual Customer Service Representative – Remote Technical Support Specialist for Global Technology Leader

Introduction to blithequark

Imagine being part of a revolutionary technology company that is changing the way businesses communicate with their customers. At blithequark, we are passionate about delivering exceptional customer experiences through our innovative business messaging application. As the world's leading provider of business messaging solutions, we are expanding our team of service providers and seeking a highly skilled Portuguese Bilingual Customer Service Representative to join our dynamic team. This is an exciting opportunity to work remotely with a global technology leader and contribute to the success of our clients.

About the Role

As a Portuguese Bilingual Customer Service Representative at blithequark, you will play a critical role in providing top-notch technical support to our clients' customers. Your primary responsibility will be to resolve hardware, software, and user network issues over the phone, email, or chat, ensuring that our clients' customers receive prompt and effective solutions to their technical problems. If you are a tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Resolve hardware, software, and user network issues over the phone, email, or chat, providing timely and effective solutions to customers' technical problems.
• Respond to phone calls, emails, instant messages, and user tickets, ensuring that all customer inquiries are addressed promptly and professionally.
• Assign work orders and incidents to the appropriate support teams and follow through to closure, ensuring that all issues are resolved efficiently and effectively.
• Respond to and diagnose issues through user conversations, including issue recognition, logs, research, isolation, resolution, and follow-up steps, using your technical expertise to identify and resolve complex technical problems.
• Open tickets, access users remotely, and guide them in restoring normal operation of services as quickly as possible, minimizing the impact of IT failures on business and activities.
• Activate the Support Analyst in case remote guidance is not successful, register and archive the call, and maintain accurate records for performance evaluation and control.
• Summarize the number of services and consequences in a spreadsheet on a monthly basis and submit it to your superior for consideration, providing valuable insights into customer support trends and areas for improvement.
• Perform other duties related to the position, as directed by your superior, and contribute to the continuous improvement of our customer support processes and procedures.

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Be fluent in Portuguese and English, with excellent communication skills to advise and implement best practices in a fast-paced technical support environment.
• Have a strong technical background, with experience in resolving hardware, software, and user network issues, and a willingness to learn and adapt to new technologies and systems.
• Be able to work effectively in a remote environment, with a strong ability to self-motivate and manage your time efficiently, meeting productivity and performance targets.
• Have a customer-centric approach, with a passion for delivering exceptional customer experiences and a commitment to resolving customer issues promptly and professionally.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a technical support role, with a proven track record of resolving complex technical issues and providing excellent customer service.
• Knowledge of business messaging applications and technology trends, with a willingness to learn and adapt to new systems and processes.
• Experience working in a remote team environment, with strong collaboration and communication skills, and a ability to work effectively with colleagues and stakeholders across different time zones and cultures.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Technical expertise: A strong technical background, with experience in resolving hardware, software, and user network issues, and a willingness to learn and adapt to new technologies and systems.
• Communication skills: Excellent communication skills, with the ability to communicate complex technical information in a clear and concise manner, and a customer-centric approach to resolving customer issues.
• Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex technical issues, identify solutions, and implement effective fixes, and a willingness to escalate issues to senior technical support staff when necessary.
• Time management skills: Strong time management skills, with the ability to prioritize tasks, manage your time efficiently, and meet productivity and performance targets in a fast-paced technical support environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Portuguese Bilingual Customer Service Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development: Opportunities for professional development, with training and support to help you develop your technical and soft skills, and advance your career in technical support.
• Career advancement: Opportunities for career advancement, with a clear path for progression to senior technical support roles, and a commitment to promoting from within.
• Networking opportunities: Opportunities to network with colleagues and stakeholders across different time zones and cultures, and to build relationships with other technical support professionals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our friendly and professional team culture. As a remote employee, you will be part of a dynamic and supportive team, with a strong emphasis on collaboration, communication, and mutual respect. Our company culture is built on the following values:

• Customer-centricity: A commitment to delivering exceptional customer experiences, and a passion for resolving customer issues promptly and professionally.
• Innovation: A culture of innovation, with a willingness to try new things, and a commitment to staying ahead of the curve in terms of technology and trends.
• Collaboration: A strong emphasis on collaboration, with a commitment to working together as a team, and a willingness to support and help each other to achieve our goals.

Compensation, Perks, and Benefits

As a Portuguese Bilingual Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary: A competitive salary, with opportunities for bonuses and incentives based on performance.
• Remote work: The opportunity to work remotely, with the flexibility to work from anywhere in the world, and a commitment to supporting your work-life balance.
• Friendly and professional team: The opportunity to work with a friendly and professional team, with a strong emphasis on collaboration, communication, and mutual respect.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity. As a Portuguese Bilingual Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with a strong emphasis on collaboration, communication, and mutual respect. With a range of career growth opportunities and learning benefits, and a commitment to supporting your work-life balance, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career in technical support.