**Experienced Customer Acquisition and Service Call Center Representative - Hybrid**

Are you a customer-focused individual with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Customer Acquisition and Service Call Center Representative in a hybrid remote role. **About blithequark** At blithequark, we're committed to connecting people with their world, everywhere they live and work. As a global leader in communications and technology, we're dedicated to providing innovative, reliable, and high-quality products and services that meet the evolving needs of our customers. With a rich history spanning over 140 years, we've consistently pushed the boundaries of what's possible, and we're now looking for talented individuals like you to join our team. **Your Role at blithequark** As a Customer Acquisition and Service Call Center Representative, you'll be the voice of blithequark, providing exceptional service and support to our customers through various channels, including phone, email, and chat. You'll be responsible for handling customer interactions, resolving issues, and driving sales growth through upselling and cross-selling our products and services. Your primary goal will be to deliver a world-class customer experience, fostering loyalty and driving customer satisfaction. **Key Responsibilities:** * Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. * Accurately resolve issues related to service, billing, payments, and collections, ensuring timely and effective resolution. * Explain bills and product features clearly, ensuring customers understand their services and benefits. * Troubleshoot basic problems and seek higher support if needed, escalating issues to ensure timely resolution. * Build customer confidence and loyalty by resolving issues and providing exceptional service. * Support various customer inquiries, including technical issues, and provide solutions to meet their needs. * Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime, to meet business demands. * Participate in paid training programs to enhance your skills and knowledge of our products and services. **What We're Looking For:** * Unwavering Customer Focus: You're dedicated to delivering exceptional service and ensuring customer satisfaction. * Strong Work Ethic: You're a self-motivated individual who thrives in a fast-paced environment and is committed to meeting business demands. * Adaptability: You're flexible and able to adapt to changing situations, priorities, and deadlines. * Problem-Solving Skills: You're able to analyze complex issues, identify solutions, and implement effective resolutions. * Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all aspects of your work. **Perks and Benefits:** * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone. * Tuition reimbursement program to support your education and career growth. * Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave to support your family and personal needs. * Medical/Dental/Vision coverage to ensure your health and well-being. * 401(k) plan to support your retirement savings. * Additional sick leave beyond what state and local law require may be available but is unprotected. * Adoption Reimbursement to support your family-building goals. * Disability Benefits (short term and long term) to ensure your financial security. * Life and Accidental Death Insurance to protect your loved ones. * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. * Employee Assistance Programs (EAP) to support your mental health and well-being. * Extensive employee wellness programs to promote your physical and mental health. **Work-from-Home (WFH) Requirements:** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities:** * As a Customer Acquisition and Service Call Center Representative, you'll have the opportunity to develop your skills and knowledge of our products and services through paid training programs. * You'll be able to work in a dynamic environment where no two interactions are ever the same, providing you with a unique challenge and opportunity to grow. * With a strong focus on customer satisfaction and loyalty, you'll be able to make a meaningful impact on our customers' lives and drive business growth. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and driving sales growth, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment where everyone feels valued and respected. **Company Information:** blithequark is a global leader in communications and technology, providing innovative, reliable, and high-quality products and services to our customers. With a rich history spanning over 140 years, we've consistently pushed the boundaries of what's possible, and we're now looking for talented individuals like you to join our team. **Industry:** Telecommunications Services **Founded:** 1876 **Website:** http://www.blithequark.com/ Apply Job! Apply for this job