Experienced Call Center Customer Service Representative – Remote Work Opportunity in Tennessee at blithequark

Introduction to blithequark

Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer from the comfort of your own home. At blithequark, we are committed to delivering exceptional customer experiences and staying at the forefront of innovation. As a Call Center Customer Service Representative, you will be the voice of blithequark, introducing customers to the latest technology, services, and offers while driving sales goals and providing personalized recommendations.

Job Overview

This exciting opportunity offers a $3,000.00 sign-on bonus, paid out in three installments over the first year of employment. As a full-time remote worker, you will handle customer service calls, resolve complex issues, and deliver timely resolutions while working a set schedule with breaks, lunches, and scheduled open time. Your goal will be to provide effective and personalized customer service, meeting monthly sales goals and delivering an outstanding customer experience.

Key Responsibilities

• Handle customer service calls ranging from billing and payments to plan changes and upgrades
• Use creative problem-solving skills to address complex customer questions and concerns
• Navigate multiple tools and systems to update customer accounts and maintain records
• Provide effective and timely resolutions for customers and deliver personalized recommendations for blithequark's latest products and services
• Instill confidence and loyalty in customers through thoughtful listening and utilization of knowledge of blithequark's products and services
• Resolve complex customer issues virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting on both products and services when issues arise

What You Can Expect

As a Call Center Customer Service Representative at blithequark, you can expect to earn a competitive hourly rate between $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met. Our top sellers can earn up to $72,114 per year. You will also enjoy amazing perks and benefits, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone

Requirements and Qualifications

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
• Verified internet service (secure, reliable, and dedicated high speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth and Development

At blithequark, we are committed to helping you grow and develop in your career. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities limitless, you will have the opportunity to take on new challenges, develop new skills, and advance in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. You will have access to a range of tools and resources to help you succeed, including regular training and coaching, performance management, and feedback. Our company culture is built on values of innovation, customer focus, and teamwork, and we are committed to creating a work environment that is inclusive, diverse, and respectful.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Call Center Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and become part of a global leader in communications and technology. Apply now and take the first step towards an exciting and rewarding career with blithequark!