Senior Full Stack Customer Success Manager – Strategic Client Relationship Development and Revenue Growth

Welcome to blithequark

blithequark is the AI-powered mobile marketing platform revolutionizing the way brands personalize consumer engagement. By leveraging real-time data from multiple channels and advanced AI, our platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate with customers. Our top-rated customer success team, recognized on G2, partners with marketers to provide strategic guidance and optimize SMS and email campaigns, ensuring enterprise-grade compliance and deliverability.

Trusted by leading global brands, blithequark supports trillions of interactions across more than 70 industries. Our growth has been recognized by Deloitte’s Fast 500, LinkedIn’s Top Startups, and Forbes Cloud 100, all thanks to the hard work of our global employees. To learn more about blithequark, visit our website or follow us on LinkedIn, X (formerly Twitter), or Instagram.

About the Role

We are seeking an experienced customer success professional to join our team as a Senior Customer Success Manager. As a Senior CSM, you will take ownership of relationships with our strategic clients and lead their program strategy in a consultative and data-driven fashion. You will run all facets of their acquisition and messaging program, owning the customer relationship at strategic goal alignment during implementation and throughout every part of the client lifecycle.

You will work in close coordination with our Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers while retaining and growing revenue for blithequark. As a Senior CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customer's suite of blithequark products to satisfy their goals.

Key Responsibilities

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account, including goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all customer interactions
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts and have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

About You

To be successful in this role, you should have:

• 5+ years of customer success or account management experience required (ideally at a marketing/software company)
• Strong understanding of growth and retention techniques and strategies
• Previous experience working closely with engineering and product teams to define requirements and implement solutions
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail-oriented and organized
• Experience in Salesforce or related CRM tools, and customer service software like Catalyst or related tools
• Interest in software and entrepreneurship

What We Offer

At blithequark, we offer competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. Our salary ranges are determined by role, level, and location. For US-based applicants, the base salary range for this full-time position is $100,000 - $135,000 base + bonus/commission + equity + benefits.

Our Culture and Values

At blithequark, we prioritize a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We are committed to providing reasonable accommodations for candidates with disabilities. Our company values include:

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other’s champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for blithequark’s success

Career Growth and Development

At blithequark, we believe in providing opportunities for growth and development. As a Senior Customer Success Manager, you will have the opportunity to work with a talented team, develop your skills, and take on new challenges. We prioritize employee development and provide resources to help you achieve your career goals.

How to Apply

If you are a motivated and experienced customer success professional looking to join a dynamic team, please apply to this role. We welcome applicants from all backgrounds and are committed to providing equal employment opportunities for all employees, applicants, and covered individuals. If you need any assistance or reasonable accommodations, please let our recruiter know.

Join Our Team

At blithequark, we are passionate about revolutionizing the way brands personalize consumer engagement. If you share our passion and are looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a company that is shaping the future of mobile marketing.