Experienced Customer Success Manager for Education and Mental Health Programs – Arizona Region

Welcome to blithequark

blithequark is a pioneering organization dedicated to revolutionizing the way we approach student mental health. By placing schools at the forefront of our efforts, we empower educators and staff to provide earlier interventions, foster higher student and family engagement, and facilitate better coordination among the trusted adults in a student's life. Our mission is to help kids not just cope with their daily struggles but to experience joy and build a life they're excited to live. We're backed by top investors, including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're now looking for passionate and dedicated individuals to join our team in Arizona.

Introduction to the Role

As a Customer Success Manager at blithequark, you will be the linchpin in our partnership with Arizona school districts, driving their success and ensuring their satisfaction with our services. You'll serve as the primary point of contact between school staff and our resources, providing guidance on strategic and operational matters and ensuring seamless collaboration between our teams. This is a unique opportunity to be part of a founding team in Arizona, contributing to the development of a new mental health care delivery model that prioritizes rural counties and underserved communities.

Key Responsibilities

• Build and maintain strong relationships with Arizona school district leadership, staff, and the families they serve, delivering an exceptional experience and driving customer health.
• Collaborate closely with the Arizona Department of Education to align blithequark's services with statewide goals and initiatives, promoting our mission and values.
• Launch and maintain school district partnerships, fostering trust in blithequark and gathering insights through regular communication and problem-solving with school and district leadership.
• Provide blithequark leadership with strategic insights on districts, including strengths, opportunities, and risk areas, to inform our growth and development.
• Share feedback on our care model, technology, and operations with the school success leadership, serving as a thought partner on how to improve our program and better serve our partners.
• Partner with clinical leads to deliver clinical guidance and coaching to school staff, addressing questions and concerns as they arise and supporting the development of a Multi-Tiered System of Support.
• Build, promote, and support strong collaboration and a positive culture with blithequark's clinical team, ensuring a cohesive and effective approach to customer success.
• Engage in flexible travel to districts that require targeted support or attention, as necessary, to ensure the success of our partnerships.

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school-based mental health programs.
• 2+ years of experience working in or around Arizona school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role.
• A deep commitment to serving communities traditionally overlooked in the healthcare setting, including uninsured and underinsured families, youth in foster care, English learners, and other marginalized groups.
• A passion for our mission to tackle the youth mental health crisis and a desire to make a meaningful difference in the lives of students and families.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience collaborating with the Arizona Department of Education or other state-level organizations.
• Experience working with American Indian/Native/Indigenous populations, immigrant populations, rural communities, and/or military families.

Skills and Competencies

To excel in this role, you'll need:

• Project Management: Excellent project management skills, with the ability to coordinate across multiple stakeholders and prioritize tasks effectively.
• Technical Savvy: Fluency in Google Suite (e.g., Sheets, Slides) and a proven ability to quickly learn new tools and technology (e.g., Salesforce, Zoom, blithequark portal).
• Relationship Builder: Experience building relationships across diverse stakeholders and influencing without authority.
• Strong Communicator: Superb written and verbal communication skills, with the ability to articulate complex ideas and negotiate effectively.
• Entrepreneurial: A desire to work with a small, entrepreneurial team to build a new program and drive innovation.
• Organized Thinker: The ability to structure problems into logical components and develop creative solutions.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Success Manager, you'll have opportunities to:

• Contribute to the creation and iteration of our Customer Success function, shaping the future of our organization.
• Develop your skills and expertise in education, mental health, and customer success, with access to training and professional development opportunities.
• Collaborate with a talented and dedicated team, learning from their experiences and sharing your own insights and knowledge.
• Participate in regular feedback and coaching, ensuring you have the support and guidance you need to succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. You'll enjoy:

• A remote work setup, with the flexibility to work from anywhere in the Southwest (AZ, UT, NV, NM).
• In-person team retreats in Boston, providing opportunities to connect with your colleagues and build meaningful relationships.
• A culture that values diversity, equity, and inclusion, with a commitment to creating a welcoming and supportive environment for all team members.
• A team-based culture with mission-driven colleagues who will go to bat for you, providing a sense of camaraderie and shared purpose.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $90,000 to $105,000, depending on experience.
• Equity ownership stake in the company, providing a sense of ownership and investment in our mission.
• High-quality health insurance with a $0 monthly premium option for employees, ensuring you and your loved ones have access to the care you need.
• Dental, Vision, and Employer-Sponsored Life Insurance, providing comprehensive coverage and protection.
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December), allowing you to rest and recharge.
• Sick Leave + Holidays, providing flexibility and support when you need it most.
• 401K with 2% employer match, helping you plan for your future and secure your financial well-being.

Conclusion

If you're passionate about education, mental health, and customer success, and you're looking for a challenging and rewarding role that will make a real difference in the lives of students and families, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to creating a positive and inclusive work environment, and we're excited to welcome talented and dedicated individuals to our team. Don't miss this chance to join our mission-driven organization and contribute to the development of a new mental health care delivery model that will change the lives of millions of students across the country.