Experienced Customer Service Representative – Member and Physician Support Specialist at blithequark

Introduction to blithequark

At blithequark, our employees are the driving force behind our success, and we are committed to empowering them with tailored development plans that foster growth and promote rewarding, fulfilling careers. As a purpose-driven company, we invest in the professional development of our team members, providing them with the tools and resources needed to excel in their roles. If you are passionate about delivering exceptional customer service and are looking for a career that offers opportunities for growth and advancement, we encourage you to join our team at blithequark.

Job Overview

We are seeking a highly skilled and motivated Customer Advocate I to join our team at blithequark. As a Customer Advocate I, you will play a critical role in responding to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner. This position requires excellent communication and interpersonal skills, as well as the ability to work well under pressure and adapt to changing business needs. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner
• Conduct research to resolve customer inquiries and concerns
• Utilize data entry and typing skills to accurately document customer interactions
• Apply analytical and organizational skills to prioritize tasks and manage multiple projects simultaneously
• Demonstrate independent decision-making skills to resolve customer complaints and concerns
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Spend approximately 85% of scheduled time on the phone, with flexibility to adjust to changing business needs

Essential Qualifications

• High school diploma or equivalent required
• 6 months of customer service experience or 6 months of experience in an office environment
• Data entry and/or typing experience required
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical and organizational skills, with ability to work independently and make sound decisions
• Ability to spend approximately 90% of scheduled time on the phone, with scheduled breaks

Preferred Qualifications

• 9 months of customer service experience preferred
• Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy a plus
• Proven ability to learn quickly and adapt to change
• Referral preference given to applicants who can take and meet testing criteria

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Advocate I, you will have access to comprehensive training programs, mentorship, and coaching to help you succeed in your role. Our company culture encourages continuous learning and professional development, with opportunities for advancement and career growth. If you are looking for a career that offers challenges, opportunities, and rewards, we encourage you to join our team at blithequark.

Work Environment and Company Culture

At blithequark, we pride ourselves on our welcoming and inclusive work environment. Our company culture values diversity, equity, and inclusion, and we are committed to providing a workplace where all employees feel respected, valued, and empowered to contribute their best work. As a Customer Advocate I, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on our members' lives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects our commitment to attracting and retaining top talent. The salary range for this position is $17.75 - $27.83 per hour, depending on skills, experience, and location. In addition to our competitive salary, we offer a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. To learn more about our total rewards package, please visit our website.

Equal Opportunity Employment

blithequark is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Advocate I position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our members' lives, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join a purpose-driven company that is committed to your success. Apply today and take the first step towards a rewarding and fulfilling career at blithequark!