Experienced Customer Success Technical Onboarding Manager – Driving Long-Term Success through Technical Expertise and Strategic Partnerships

Introduction to blithequark

At blithequark, we are on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. As a global market leader in data protection and ransomware recovery, we achieve radical resilience through data security, data recovery, and data freedom for hybrid clouds. Our Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.

Headquartered with offices in more than 30 countries, blithequark protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust us to keep their businesses running. We are committed to fostering a culture of innovation, collaboration, and customer-centricity, and we are looking for talented individuals to join our team and contribute to our mission.

Job Overview

The Customer Success Technical Onboarding Manager plays a critical role in executing blithequark's onboarding strategy during the critical early stages of our customers' engagement. This role is responsible for assessing each customer's unique requirements, providing product guidance and best practices, and ensuring fast time to value from their blithequark investment. The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of blithequark products, and motivated by maximizing customer success and outcomes.

Key Responsibilities

• Work with customers through the onboarding phase, establishing a positive working relationship and assisting with product guidance, adoption, and time to value
• Serve as a knowledgeable and trusted advisor for blithequark products, resources, and training options as needed to drive use case execution
• Assist with both technical and non-technical topics related to customer onboarding
• Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
• Collaborate internally with Customer Success, Sales, Professional Services, and the broader cross-functional groups to drive continuous improvement and a superior customer experience
• Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their blithequark journey
• Ensure that all blithequark team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their blithequark solution can be realized
• Contribute to a positive team environment of collaboration, customer empathy, and inclusion
• Travel up to 20% to meet with customers and internal teams

Essential Qualifications

• 6+ years of relevant industry experience in customer success, technical onboarding, or a related field
• Technical understanding across blithequark technologies, including data protection, ransomware recovery, and hybrid cloud solutions
• Adept at developing relationships with new customers and internal teams, with excellent communication and interpersonal skills
• Adept at leading conversations and presentations, for both technical and non-technical topics, with the ability to articulate complex concepts in a clear and concise manner
• Excellent verbal and written communication skills in English, with additional languages highly desirable
• General understanding of accompanying infrastructure that works with blithequark, including servers, storage, networking, and virtualization technologies
• Experience working with monitoring tools and frameworks, with the ability to analyze data and provide insights to customers
• Experience in data life-cycle management with IT audit requirements, with a strong understanding of data security and compliance
• Ability to work independently with limited direction in a fast-paced and unpredictable environment, with excellent time management skills and the ability to manage multiple customers simultaneously

Preferred Qualifications

• VMCE and VMCA certification, or the ability to obtain certification within a specified timeframe
• Experience working with blithequark products and solutions, with a deep understanding of our technology and its applications
• Strong understanding of IT service management frameworks, such as ITIL, with the ability to apply this knowledge to customer engagements
• Experience working in a customer-facing role, with a strong focus on customer satisfaction and success
• Ability to adapt to changes in roles and responsibilities, with a flexible and agile approach to work

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Technical Onboarding Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with training on blithequark products and solutions
• Ongoing professional development, with opportunities for certification and skills development
• Mentorship and coaching, with experienced professionals who can provide guidance and support
• Opportunities for career advancement, with a clear path for progression within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and customer-centric culture. Our employees are passionate about delivering exceptional customer experiences, and we foster a work environment that is supportive, inclusive, and fun. As a Customer Success Technical Onboarding Manager, you will be part of a dynamic team that is dedicated to driving customer success and outcomes.

Our company culture is built on the following values:

• Customer-centricity, with a focus on delivering exceptional customer experiences
• Collaboration, with a emphasis on teamwork and cross-functional collaboration
• Innovation, with a focus on continuous improvement and innovation
• Integrity, with a commitment to ethics and integrity in all our interactions

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits that are designed to support the well-being and success of our employees. These include:

• Competitive salary, with opportunities for bonuses and incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan, with company matching contributions
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional development, with training and certification programs

Conclusion

If you are a motivated and customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Success Technical Onboarding Manager role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic team and contribute to the success of our customers.

At blithequark, we are committed to fostering a culture of diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, please submit your application today.