Experienced Scheduling and Customer Services Agent – Virtual Sales Support and Client Relationship Management

Welcome to blithequark: Where Exceptional Customer Experiences Meet Innovative Sales Solutions

At blithequark, we pride ourselves on being a pioneering force in the virtual sales and customer service landscape. Our team of highly skilled and dedicated professionals, known as "Perceptionists," play a vital role in helping our clients grow their businesses by providing top-notch sales support and exceptional customer experiences. As a Scheduling and Customer Services Agent, you will be an integral part of our dynamic team, working in a fast-paced, technology-rich environment that fosters growth, learning, and innovation.

About the Role: Scheduling and Customer Services Agent

We are currently seeking a talented and motivated individual to join our team as a Scheduling and Customer Services Agent. As a key member of our virtual sales force, you will be responsible for delivering personalized and helpful caller experiences, building trust and confidence in our business, and driving sales growth for our clients. This is a work-from-home position, and we are looking for someone who is adaptable, results-driven, and committed to sales and customer service excellence.

Key Responsibilities and Essential Functions

• Provide exceptional customer service and sales support to our clients, ensuring a positive first impression and fostering long-term relationships
• Make outbound calls to schedule appointments and follow up with clients, utilizing active listening skills to understand their needs and respond accordingly
• Quickly determine the nature of objections and respond appropriately, utilizing persuasive communication skills to overcome obstacles and close sales
• Proactively take action to resolve customer needs, applying problem-solving skills and attention to detail to ensure seamless issue resolution
• Improve skills through practice, applying new knowledge and skills quickly to maximize performance and drive results
• Collaborate with our team to achieve individual and team goals, demonstrating a growth mindset and commitment to continuous learning and improvement
• Utilize strong PC skills and technical knowledge to navigate our systems and tools, ensuring efficient and effective sales and customer service delivery

Essential Qualifications and Skills

To be successful in this role, you will need to possess a minimum of 4 years of sales or customer service experience, with a proven track record of meeting individual and team goals. You should be results-driven, committed to sales and customer service excellence, and possess strong PC and problem-solving skills. Excellent verbal and written communication skills are also essential, as well as the ability to work in a technical workplace and adapt to new systems and tools.

Preferred Qualifications and Experience

• Office experience in industries such as Home Inspection, Carpet Cleaning, Maid Service, or Handyman is highly desirable
• Previous experience working in a virtual sales or customer service environment is an asset
• Strong knowledge of sales principles, practices, and techniques, with the ability to apply this knowledge to drive results and achieve goals
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Scheduling and Customer Services Agent, you will have access to ongoing training and development opportunities, including sales and customer service training, technical skills development, and leadership training. You will also have the opportunity to work with a diverse range of clients and industries, expanding your knowledge and expertise and preparing you for future career advancement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences and driving sales growth for our clients. We foster a culture of innovation, creativity, and collaboration, and we are committed to recognizing and rewarding outstanding performance. As a work-from-home position, you will need to be self-motivated and disciplined, with a strong ability to work independently and manage your time effectively.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including monthly incentive potential, attendance and retention bonuses, and paid time off. You will also be eligible for medical, dental, and vision insurance, as well as other benefits and perks. We are committed to recognizing and rewarding outstanding performance, and we offer opportunities for career advancement and professional growth.

Conclusion: Join the blithequark Team Today!

If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Scheduling and Customer Services Agent at blithequark, you will be part of a dynamic and innovative team that is dedicated to delivering exceptional customer experiences and driving sales growth for our clients. Don't miss out on this opportunity to take your career to the next level and join a company that is shaping the future of virtual sales and customer service. Apply today and discover the blithequark difference!