Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and accessed. As a leader in this innovative space, blithequark is committed to providing cutting-edge solutions that meet the evolving needs of its clients and end-users. The company's mission is built on a foundation of excellence, customer satisfaction, and continuous improvement, making it an exciting and rewarding place to build a career.

The mobile and online banking sector is experiencing rapid growth, driven by technological advancements and changing consumer behaviors. This shift towards digital banking has created a high demand for skilled professionals who can support and enhance the user experience. At blithequark, you will be part of a dynamic team that is shaping the future of financial technology and making a tangible impact on how people interact with banking services.

Job Overview

We are seeking a highly motivated and technically inclined Junior Technical Support Specialist to join our 24/7 live-chat team. As a key member of our support service, you will play a vital role in ensuring the seamless operation of our mobile and online banking solutions for clients. This entry-level position offers a unique opportunity to work directly with clients, support end-users, and collaborate with a technical team in a remote setting.

Working under the guidance of a team manager and in coordination with other departments, you will be responsible for providing top-notch technical support through live-chat, troubleshooting issues, and coordinating with software technicians, technical support, and developers as needed. Your ability to work independently, think creatively, and thrive in a supportive and collaborative environment will be essential to your success in this role.

Primary Responsibilities

• Develop an in-depth understanding of blithequark's banking software and apps to effectively support end-users and troubleshoot technical issues.
• Collaborate with software technicians, technical support, and developers to resolve complex technical problems and improve the overall quality of our support services.
• Analyze technical logs to identify and resolve issues encountered during 24/7 client support projects, ensuring prompt and efficient solutions.
• Communicate technical processes and solutions to less-technical individuals, both internally and externally, in a clear and concise manner.
• Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to meet service level agreements and ensure high-quality support.

Requirements for Success

To excel in this role, you will need to possess excellent written and spoken English skills, allowing you to communicate effectively with clients and colleagues from diverse backgrounds. Your ability to establish good working relationships with customers, think critically, and troubleshoot technical issues will be crucial to your success.

• Solid troubleshooting skills, with the ability to analyze problems, identify root causes, and implement effective solutions.
• Capacity to learn technical skills quickly, adapting to new software, systems, and technologies in a fast-paced environment.
• In-depth learning and understanding of blithequark's mobile and online banking products, including their features, functionalities, and technical requirements.
• Ability to coordinate with developers to investigate and diagnose issues, providing timely and accurate feedback to ensure prompt resolutions.
• Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize workload, and meet deadlines in a dynamic environment.

Preferred Qualifications and Plus Factors

While not essential, the following qualifications and experiences will be considered significant assets for candidates applying for this role:

• Experience in banking live-chat support, with a proven track record of providing excellent customer service in a fast-paced, technical environment.
• Previous experience in technical support, with a strong understanding of technical troubleshooting, problem-solving, and resolution techniques.
• Familiarity with Dialogflow or similar technologies, with the ability to leverage these tools to enhance support services and improve customer engagement.
• Experience with various mobile phone platforms, especially iOS and Android, with a solid understanding of their technical capabilities and limitations.
• Project management experience, with the ability to coordinate multiple tasks, manage timelines, and ensure successful project outcomes.
• Knowledge of the US banking system, with an understanding of its regulations, standards, and best practices.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Junior Technical Support Specialist, you will have access to a range of training programs, workshops, and knowledge-sharing initiatives designed to enhance your technical skills, industry knowledge, and career prospects.

Our community of practice encourages regular knowledge sharing among colleagues, providing a platform for you to learn from experienced professionals, share your own expertise, and contribute to the continuous improvement of our support services. With a strong focus on innovation and excellence, blithequark offers a dynamic and supportive environment where you can thrive, grow, and achieve your career goals.

Work Environment and Company Culture

blithequark is proud of its friendly and easy-going international team, with colleagues from diverse backgrounds and expertise. Our fully remote work arrangement offers the flexibility and autonomy to work from anywhere, at any time, providing you with the freedom to balance your professional and personal life.

Our company culture is built on the values of collaboration, innovation, and customer satisfaction. We believe in fostering a positive, inclusive, and supportive work environment that encourages creativity, recognizes achievements, and rewards outstanding performance. As a member of the blithequark team, you will be part of a vibrant community that is passionate about delivering exceptional results, driving growth, and making a meaningful impact in the financial technology sector.

Compensation, Perks, and Benefits

blithequark offers a competitive salary, reflecting your skills, experience, and contributions to the company. In addition to your base salary, you will be eligible for a range of perks and benefits, including:

• Internet compensation ($50 per month) to support your remote work arrangement.
• Long-term employment opportunities, with a focus on career growth and development.
• Access to a community of practice, with regular knowledge sharing and training initiatives.
• A dynamic and supportive work environment, with a friendly and easy-going international team.

Conclusion and Call to Action

If you are a motivated, technically inclined, and customer-focused individual looking to launch or advance your career in the financial technology sector, we encourage you to apply for the Junior Technical Support Specialist position at blithequark. This exciting opportunity offers a unique blend of technical challenge, career growth, and personal fulfillment, with the chance to work with a pioneering company that is shaping the future of mobile and online banking.

Join our team of innovators, thinkers, and problem-solvers, and be part of a journey that is transforming the way financial services are delivered and accessed. Apply now to take the first step towards an exciting and rewarding career with blithequark, and discover the opportunities that await you in the dynamic and rapidly evolving world of financial technology.