Experienced Customer Service Consultant – Client-Facing Call Center Representative for blithequark Answer Team

Introduction to blithequark

At blithequark, we are dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a leader in the health care industry, we strive to deliver human-centric health care that prioritizes the needs and well-being of our clients. Our team is passionate about providing high-quality service and making a difference in every interaction. If you are a customer-focused individual who thrives in fast-paced environments and is passionate about delivering exceptional service, we encourage you to join our team as a Customer Service Consultant for the blithequark Answer Team.

About the Position

As a Customer Service Consultant for the blithequark Answer Team, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

Key Responsibilities

• Respond to client service requests and issues in a call center environment, providing timely and effective solutions to ensure client satisfaction.
• Deliver first-call resolution for 90-95% of inquiries, utilizing problem-solving skills to address and resolve client concerns effectively and efficiently.
• Accurately identify, research, and resolve issues based on initial client communication, demonstrating exceptional customer service skills in all interactions with clients.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration, developing technical acumen to resolve more complex issues that may arise.
• Demonstrate exceptional customer service skills in all interactions with clients, prioritizing their needs and concerns to ensure a positive experience.
• Utilize problem-solving skills to address and resolve client concerns effectively, escalating issues as necessary to ensure timely resolution.

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED equivalent required, with prior call center experience preferred.
• Experience in process improvement and root-cause analysis methodologies is preferred, with a capability to develop technical acumen necessary for success.
• Strong client-facing orientation is essential, with demonstrated exceptional customer service skills required.
• Demonstrated problem-solving skills are necessary, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

Nice-to-Haves

While not required, the following skills and qualifications are preferred:

• Experience working in a health care or insurance environment, with knowledge of industry-specific terminology and concepts.
• Proficiency in multiple software applications, including customer relationship management (CRM) systems and call center technology.
• Certification in customer service or a related field, with a commitment to ongoing learning and professional development.

Benefits and Perks

At blithequark, we offer a comprehensive benefits package to support the well-being and career growth of our employees. Some of the benefits and perks you can expect include:

• Medical, dental, and vision insurance coverage, with access to a range of health and wellness programs.
• 401(k) retirement savings plan, with employer matching contributions to support your long-term financial goals.
• Employee Stock Purchase Plan, with opportunities to purchase company stock at a discounted rate.
• Fully-paid term life insurance, with short-term and long-term disability benefits to protect your income and well-being.
• Well-being programs, including access to fitness classes, mental health resources, and employee assistance programs.
• Education assistance, with free development courses and opportunities for professional growth and advancement.
• CVS store discount, with discount programs with participating partners and paid time off (PTO) to support work-life balance.
• Paid holidays throughout the calendar year, with opportunities to celebrate and observe special occasions with your loved ones.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Consultant for the blithequark Answer Team, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with training and support to ensure your success in the role.
• Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and advancement.
• Access to online learning platforms, with a range of courses and resources to support your professional development.
• Opportunities for career advancement, with a range of roles and responsibilities available within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a focus on delivering exceptional service to our clients. As a Customer Service Consultant for the blithequark Answer Team, you will be part of a dynamic and diverse team, with opportunities to collaborate and connect with colleagues from a range of backgrounds and disciplines.

Conclusion

If you are a customer-focused individual who is passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for the Customer Service Consultant role with the blithequark Answer Team. With a comprehensive benefits package, opportunities for career growth and development, and a positive and supportive work environment, this is an exciting opportunity to join a leading health care company and take your career to the next level. Apply today to learn more about this exciting opportunity and take the first step towards a rewarding and challenging career with blithequark!