Chat Support Associate – Remote Customer Experience Expert – Veterinary E-commerce Platform

Join the Revolution in Veterinary Care: Become a Chat Support Associate with Vetcove Start your career journey with us! We have an easy-to-learn role for a Chat Support Associate! Are you passionate about delivering exceptional customer experiences and supporting professionals in a critical industry? Do you thrive in fast-paced, team environments and have a knack for troubleshooting? Look no further! Vetcove, a Y Combinator and venture-backed growth stage company, is seeking a talented Chat Support Associate to join our remote team. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for our users - veterinary professionals who rely on our platform to provide top-notch care to animals across the United States. About Vetcove: Transforming the Animal Health Industry Vetcove's eCommerce and mobile platforms empower veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're on a mission to modernize the $50B+ animal health industry, and we need your expertise to make it happen. By joining our team, you'll be part of a dynamic and growing organization that's dedicated to making a difference in the lives of animals and the professionals who care for them. About the Position: Chat Support Associate The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform. As a Chat Support Associate, you will be the face of our company, providing exceptional customer experiences through live chats, phone calls, emails, internal discussion boards, and platform demos. Your goal will be to ensure that every user has a positive and delightful experience on our platform, and that they can easily find the resources and support they need to succeed. Key Responsibilities: • Customer Support: Respond to user inquiries via live chat, email, and phone in a timely manner, providing solutions and troubleshooting issues as needed. • Troubleshooting: Quickly identify and resolve technical issues, explaining scenarios and solutions in an easily digestible and effective manner. • Admin Responsibilities: Handle various daily and weekly admin tasks, such as proactive account management, item issue reports, item reviews, credit approvals, and more. • Collaboration: Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools. • Process Development: Help to continuously develop and expand processes in order to streamline support workflows and improve the overall user experience. Requirements and Qualifications: Essential Qualifications: • Relevant Experience: 1 year of relevant, customer-facing work experience. • Education: 2 Year Associates Degree or 4 Year College Degree. • Communication Skills: Excellent written and verbal communication skills. • Tech Literacy: Familiarity with technology and software applications. Preferred Qualifications: • Chat Support Experience: Experience in chat support or customer service is strongly preferred. • Tech/Start-up Experience: Tech/start-up work experience is a plus but not required. • Intercom Experience: Knowledge of intercom and/or experience with other chat platforms is strongly preferred. Skills and Competencies: To succeed as a Chat Support Associate at Vetcove, you'll need: • Patience and Compassion: Patience and compassion when handling difficult situations. • Adaptability: Ability to adapt quickly and manage many concurrent responsibilities. • Team Mentality: A positive attitude and one-for-all team mentality and excellent collaboration skills. • Desire to Learn: A strong desire to learn and help our customers succeed. Career Growth Opportunities and Learning Benefits: At Vetcove, we're committed to helping our team members grow and develop their skills. As a Chat Support Associate, you'll have: • Training and Onboarding: Comprehensive training and onboarding program to ensure your success in the role. • Ongoing Support: Ongoing support and coaching from our experienced team members. • Career Advancement: Opportunities for career advancement and professional growth. Work Environment and Company Culture: At Vetcove, we pride ourselves on our dynamic and supportive company culture. As a remote team member, you'll enjoy: • Remote Work: 100% remote work flexibility within the USA. • Collaborative Team: Collaborative and supportive team environment. • Company Retreats: Bi-annual company retreats to connect with your colleagues in person. Compensation, Perks, and Benefits: We offer a comprehensive compensation package, including: • Competitive Salary: The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. • Benefits: Medical, Dental, and Vision Insurance, Automatic 401k contribution, Employee referral program, At-home office set up, Open vacation policy, Equity, and Monthly team events. How to Apply: If you're excited about the opportunity to join our team as a Chat Support Associate, please submit your application through Vetcove's Careers Page. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Don't miss this opportunity to join our team and make a difference in the lives of animals and the professionals who care for them. Apply now! Apply This Job Apply tot his job Apply To this Job