Experienced Patient Care Customer Service Coordinator – Remote Work Opportunity for Delivering Exceptional Patient Experiences and Driving Business Growth through Effective Communication and Care Coordination

Introduction to blithequark

At blithequark, we are passionate about making a difference in the lives of our patients by providing them with the highest quality medical products, services, and outstanding customer care. As a national leader in the healthcare industry, we specialize in delivering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. Our mission is to empower patients to take control of their health and treatment at home, and we are committed to helping them lead a more comfortable and productive life.

Job Overview and Responsibilities

We are seeking a dedicated and compassionate Patient Care Customer Service Coordinator to join our team at blithequark. As a Patient Care Customer Service Coordinator, you will play a vital role in delivering exceptional patient experiences and driving business growth through effective communication and care coordination. Your primary responsibilities will include contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.

Some of the key benefits of this role include:

• Competitive pay starting at $15 per hour, plus a quarterly bonus opportunity
• Flexible scheduling, with the possibility of a 4-day work week with 10-hour shifts
• Opportunity to work from home after successful completion of in-office training and meeting expectations with management approval

Essential Duties and Responsibilities

As a Patient Care Customer Service Coordinator at blithequark, your essential duties and responsibilities will include:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying that orders are complete and accurate
• Performing other duties as assigned by management

Qualifications and Requirements

To be successful in this role, you will need to meet the following qualifications and requirements:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• Strong customer service background preferred
• Ability to effectively communicate in English, both orally and in writing, with physicians, location employees, and patients
• Ability to interpret a variety of instructions in a variety of communication mediums
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Skills, Knowledge, and Abilities

To excel in this role, you will need to possess the following skills, knowledge, and abilities:

• Strong customer service skills, with the ability to be helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to multi-task and pay attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organization, time management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands and Work Environment

The physical demands of this role include:

• Sitting, walking, standing, talking, or listening
• Requires close vision to small print on computer and/or paperwork

The work environment for this role is an office environment, with the possibility of working from home after successful completion of in-office training and meeting expectations with management approval.

Benefits and Perks

At blithequark, we offer a comprehensive range of benefits and perks to our employees, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for account executives
• Fixed and variable rate car reimbursement for area managers and account executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, prescription, dental, and vision
• HSA and FSA/dependent care FSA
• Life insurance, disability, accidental death, identity protection, and legal services

Career Growth and Development Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Opportunities for advancement and career progression

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences and driving business growth, we encourage you to apply for the Patient Care Customer Service Coordinator role at blithequark. With our comprehensive range of benefits and perks, opportunities for career growth and development, and commitment to making a difference in the lives of our patients, we believe that blithequark is the ideal place to build a rewarding and challenging career. Apply now to join our team and start making a difference in the lives of our patients today!