Experienced Spanish Bilingual Healthcare Customer Service Representative – Remote Opportunity for Exceptional Communicators and Problem Solvers

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a leader in the healthcare industry, we are committed to providing top-notch services that exceed our customers' expectations. Our team is dedicated to fostering a culture of empathy, kindness, and understanding, and we are excited to welcome like-minded individuals to join our family.

About the Role

We are currently seeking a highly skilled and compassionate Spanish Bilingual Healthcare Customer Service Representative to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, providing support to our customers via inbound calls. Your exceptional communication skills, active listening, and problem-solving abilities will enable you to build trust and rapport with our customers, ensuring a positive experience for every interaction.

Key Responsibilities

• Actively listen to customers to understand their concerns and build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, and more
• Guide callers through troubleshooting, navigating self-service options, and using products or services
• Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping them engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer's healthcare experience
• Navigate through multiple computer applications with speed and accuracy
• Adapt to learn new call types when business needs change and flex support in those areas

Work at Home Requirements

• High-Speed Internet with at least 50 Mbps download speed and 10 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services)
• Must have a hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for (blithequark will ship you company equipment to use)
• Dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Additional Requirements

• 18+ years and high school diploma or equivalent
• Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Medicare and/or Medicaid experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern standard time, plus holidays and weekends (on holidays, extend hours 24/7 to small staff)
• Professional positive attitude and courteous telephone etiquette
• Customer-focused personality and a desire to help people

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, opportunities for professional growth, and a supportive work environment. Some of the benefits and perks you can expect include:

• $15 per hour + overtime during peak needs
• Bi-lingual Spanish $17 per hour
• Access up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. With opportunities for professional development, training, and advancement, you can take your career to the next level. Our employees are eligible to apply for new positions within the company after six months of service, and we encourage internal mobility and career progression.

Work Environment and Company Culture

Our company culture is built on the values of empathy, kindness, and understanding. We strive to create a work environment that is supportive, inclusive, and respectful of all employees. Our remote work setup allows for flexibility and work-life balance, and we encourage our employees to prioritize their well-being and self-care.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including hourly wages, overtime pay, and benefits. Our employees also enjoy perks such as access to their pay immediately after their shift, pet insurance, and paid virtual training. We believe in recognizing and rewarding our employees' hard work and contributions to the company.

Conclusion

If you are a compassionate and skilled customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact on people's lives, and we believe that our employees are the key to our success. Join our team today and become part of a dynamic and supportive community that values empathy, kindness, and understanding.

Apply now and take the first step towards a fulfilling and rewarding career with blithequark. We look forward to welcoming you to our team!