Experienced Customer Service Advisor for Fraud Prevention and Resolution – Remote Opportunities in Multiple Locations Across the United States

Welcome to blithequark

At blithequark, we are dedicated to helping our customers and communities thrive by providing exceptional financial services and support. Our mission is built on the principle of empowering individuals and businesses to make informed financial decisions, thereby contributing to the growth and prosperity of our communities. We believe that every employee plays a vital role in achieving this mission, and we are committed to fostering an environment where each person can grow, learn, and succeed.

About the Role

We are seeking highly motivated and customer-focused individuals to join our Inbound Fraud department as Fraud Customer Service Advisors. This role is pivotal in delivering top-notch service to our credit, debit, and corporate/government card customers who are experiencing suspicious or unauthorized activity on their accounts. The ideal candidate will have a passion for providing empathetic and knowledgeable support, ensuring that our customers receive the assistance they need in a timely and efficient manner.

Key Responsibilities

• Answering a high volume of incoming calls (approximately 80-120 per day) and providing exceptional customer service to resolve issues related to fraud and unauthorized transactions.
• Performing a range of tasks aimed at preventing financial loss, including blocking or placing security holds on accounts, marking accounts as lost or stolen, and forwarding fraud and dispute information to the relevant departments.
• Initiating fraud claims and providing updates on existing claims, ensuring that customers are well-informed throughout the process.
• Collaborating with various internal teams to address fraud and dispute issues comprehensively.
• Documenting fraud alerts, creating case files, and escalating complex issues to specialized teams as necessary.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• At least one to two years of experience in customer service, preferably in a fast-paced environment.
• Basic computer skills, with proficiency in Microsoft Office applications.

Preferred Qualifications

While not required, the following skills and experiences are highly desirable:

• Knowledge of consumer, debit, and corporate/government card products.
• Ability to analyze data, identify patterns, and resolve exceptions.
• Strong verbal and written communication skills, with the ability to negotiate and problem-solve effectively.
• Experience working in a remote or call center environment.

What We Offer

At blithequark, we are committed to the growth and well-being of our employees. As a Fraud Customer Service Advisor, you can expect:

• A competitive salary, with a minimum hourly rate of $20.
• A comprehensive benefits package, including health, dental, vision, life insurance, short and long-term disability, and more.
• Opportunities for career advancement and professional development in a supportive and dynamic environment.
• A generous tuition reimbursement program to support your ongoing education and skill development.
• Paid time off, including vacation days, sick leave, and holidays, to ensure a healthy work-life balance.
• A 401(k) plan with company match and pension programs to secure your financial future.

Remote Work Opportunities

We are excited to offer remote work opportunities for this role in several locations across the United States, including Orlando, FL, San Antonio, TX, Louisville, KY, Memphis, TN, Omaha, NE, Tulsa, OK, Birmingham, AL, and Knoxville, TN. As a remote employee, you will be expected to:

• Identify a dedicated and quiet workspace that ensures focus and confidentiality.
• Have reliable internet service, with a minimum speed of 40Mbps, and be able to connect via ethernet for work purposes.
• Use company-provided computer equipment and ensure its safekeeping and proper use.
• Be available to work a variety of shifts, including weekends, and be flexible with your schedule as needed.

Diversity, Equity, and Inclusion

At blithequark, we are dedicated to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their best work. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team as a Fraud Customer Service Advisor. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Conclusion

Joining blithequark as a Fraud Customer Service Advisor is not just a job; it's an opportunity to be part of a dynamic team that is passionate about making a difference in the lives of our customers and communities. With competitive compensation, comprehensive benefits, and opportunities for growth and development, we believe that blithequark is the ideal place to build a fulfilling and successful career. Apply now and take the first step towards an exciting and rewarding journey with us.