Experienced Customer Success Manager – AI-Driven Hiring Solutions and Strategic Customer Partnerships

Introduction to blithequark

blithequark is revolutionizing the hiring process with AI at its core, transforming the way companies recruit and make hiring decisions. With thousands of companies already utilizing blithequark's innovative solutions, the company is poised to continue its rapid growth and make a significant impact in the industry. Founded by experienced entrepreneurs who have scaled successful companies like Uber and Palantir, blithequark is backed by prominent investors and has received coverage in major publications such as Forbes, TechCrunch, and The Times.

About the Industry

The hiring and recruitment industry is undergoing a significant transformation, driven by advances in artificial intelligence and machine learning. As companies increasingly adopt AI-powered hiring solutions, the need for skilled professionals who can effectively implement and manage these systems is growing. blithequark is at the forefront of this trend, offering a unique opportunity for talented individuals to join a dynamic and innovative team and contribute to the development of cutting-edge hiring solutions.

The Team at blithequark

At blithequark, we're passionate about doing the best work of our lives and are immersed in our work. We optimize for rate-of-learning, focusing on progress rather than just watching the clock. Our team is direct and actively transparent in how we communicate and share progress, ensuring that everyone has the context and information required to excel. With our headquarters in London, UK, and a new office opening in San Francisco, we're a global team with a shared vision for transforming the hiring process.

Our Values

• We're committed to innovation and excellence in everything we do.

• We prioritize customer success and strive to deliver exceptional results for our clients.

• We're a collaborative and supportive team, working together to achieve our goals.

• We're passionate about learning and growth, both as individuals and as a team.

The Role

As a Customer Success Manager at blithequark, you'll be the bridge between our customers, product, and sales teams, transforming insights into impact and driving AI adoption by scaling innovative hiring workflows with forward-thinking teams. This is a high-leverage, high-visibility role that offers ownership and the opportunity to shape the future of hiring by defining how AI transforms real-world recruitment processes.

Key Responsibilities

• Building strong relationships with customers by understanding their goals and driving success through strategic thinking and product expertise.

• Creating and refining scalable playbooks that maximize customer value, drive retention, and growth.

• Taking a proactive, hands-on approach to guide customers through key milestones, including onboarding, adoption, risk management, and renewals.

• Analyzing product usage and account health metrics to guide prioritization and outreach.

• Serving as a trusted advisor and AI thought leader by sharing best practices and helping customers unlock blithequark's full potential.

• Advocating for customers internally by providing data-driven insights that shape our Product and Sales strategies.

About You

To succeed in this role, you'll need:

• 3+ years of experience in top-tier consulting or fast-paced, customer-facing roles at high-growth B2B startups.

• A strong academic foundation and analytical thinking.

• Proven ability to engage with both executive stakeholders and operational end-users, understanding their different needs and success metrics.

• Strategic, data-driven, and relentlessly curious, with a natural ability to communicate complex ideas simply and clearly.

• Comfortable with ambiguity and excited by experimentation, with a willingness to test, learn, and adapt.

• Deeply aligned with our brand values: intelligent, low-BS, authentic, and customer-obsessed.

• Sharp, systematic, resilient, and hungry to win, with a passion for delivering exceptional results.

Essential Qualifications

In addition to the above requirements, you'll need:

• A bachelor's degree in a relevant field, such as business, computer science, or engineering.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

• Strong problem-solving and analytical skills, with the ability to analyze complex data and develop effective solutions.

• Experience working with AI-powered hiring solutions or similar technologies.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in the recruitment or hiring industry, with a deep understanding of the challenges and opportunities facing companies in this space.

• Familiarity with sales and customer success strategies, with a proven track record of driving revenue growth and customer satisfaction.

• Experience working with cross-functional teams, including product, sales, and marketing.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strategic thinking: the ability to develop and implement effective strategies that drive customer success and revenue growth.

• Communication: excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

• Problem-solving: strong problem-solving and analytical skills, with the ability to analyze complex data and develop effective solutions.

• Collaboration: experience working with cross-functional teams, including product, sales, and marketing.

• Adaptability: the ability to adapt to changing circumstances and priorities, with a willingness to test, learn, and adapt.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you'll have the opportunity to:

• Develop your skills and expertise in AI-powered hiring solutions and customer success strategies.

• Take on new challenges and responsibilities as the company grows and evolves.

• Collaborate with cross-functional teams, including product, sales, and marketing.

• Contribute to the development of new products and services, and help shape the future of hiring.

Learning and Development

We're passionate about learning and growth at blithequark, and offer a range of opportunities for professional development, including:

• Training and certification programs in AI-powered hiring solutions and customer success strategies.

• Mentorship and coaching from experienced professionals in the industry.

• Opportunities to attend industry conferences and events, and to network with other professionals in the field.

• A culture of continuous learning and improvement, with a focus on experimentation and innovation.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and innovative work environment, which is designed to foster collaboration, creativity, and growth. Our company culture is built around the following values:

• Intelligence: we're passionate about learning and growth, and are committed to staying at the forefront of the latest developments in AI-powered hiring solutions.

• Authenticity: we're genuine and transparent in our interactions with customers and internal stakeholders, and are committed to building strong relationships based on trust and mutual respect.

• Customer obsession: we're dedicated to delivering exceptional results for our customers, and are committed to understanding their needs and priorities.

• Collaboration: we believe in the power of teamwork and collaboration, and are committed to working together to achieve our goals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $80,000 - $110,000 per year, depending on experience.

• Generous equity in a Series B startup that has grown 5x in the last year.

• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.

• A range of perks, including flexible working hours, remote work options, and a generous vacation policy.

• Opportunities for professional development and growth, including training and certification programs, mentorship, and coaching.

Conclusion

If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you'll have the chance to work with a dynamic and innovative team, develop your skills and expertise, and contribute to the growth and success of a cutting-edge company. Don't miss out on this opportunity to shape the future of hiring and join a team that is passionate about delivering exceptional results for our customers. Apply now to become a part of the blithequark team and take your career to the next level!