Experienced Customer Success Manager – Driving Brand Excellence and Customer Happiness through Strategic Partnerships and Innovative Solutions at blithequark

Introduction to blithequark

At blithequark, we are passionate about empowering brands to turn their ideas into impactful realities. Our brand platform is designed to transform the way teams organize digital assets, collaborate on projects, and create engaging campaigns. With a global presence and offices in key locations, we pride ourselves on fostering a vibrant culture that thrives on creativity, collaboration, inclusion, and joy. Our team is dedicated to supporting thousands of marketers and designers worldwide, including renowned brands, to build and maintain strong, engaging brands.

About the Role

We are seeking an experienced Customer Success Manager to join our international team of strategic and driven professionals. As a Customer Success Manager at blithequark, you will play a pivotal role in driving customer happiness to new heights by advising and guiding a diverse range of brands. Your mission will be to ensure the successful launch and adoption of our platform, driving business value and building trustful, strategic relationships that fuel our fast-growing business.

Your Team

You will be part of a dynamic team with diverse skill sets in design, agencies, project management, and customer success. Together, you will combine your skills to support our customers in bringing their brand to the next level. Our team values creativity, collaboration, and mutual support, both within the team and with our customers.

Key Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Guiding new customers through the onboarding process and delivering tailored training to maximize product value.
• Building and maintaining strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
• Serving as the primary point of contact for customer questions and issues, ensuring timely, high-quality support.
• Monitoring product usage to identify trends, address underutilization, and drive deeper adoption.
• Leading renewal conversations and identifying upsell and cross-sell opportunities to ensure long-term retention.
• Partnering with customers to align blithequark’s capabilities with their evolving business goals.
• Collaborating cross-functionally with sales, product, support, and marketing teams to create a seamless, cohesive customer experience.

Your Profile

To succeed as a Customer Success Manager at blithequark, you should have:

• At least 3 years of experience in Customer Success, Account Management, or Business Development, ideally in the SaaS industry.
• Proven skills in onboarding and driving product adoption, engagement, and satisfaction.
• Familiarity with key success metrics such as Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.
• Excellent communication and relationship-building skills, both internally and externally.
• Confidence in technology and the ability to find smart ways to automate processes where necessary.
• A strong sense of authenticity, motivation, and accountability.
• C1+ (full professional) proficiency in both English and German.

What We Offer

At blithequark, we are committed to providing our team members with the tools, support, and opportunities they need to thrive. Our offer includes:

• A minimum of 5 weeks of holiday (PTO) per year.
• Paid educational and well-being days off.
• A home office setup budget to ensure you have the best environment for productivity.
• An annual salary review to recognize your growth and contributions.
• Localized benefits tailored to your needs and location.
• An invitation to our summer company meet-up in Switzerland, where you can connect with your colleagues and celebrate our successes.

Our Culture and Values

At blithequark, we believe in being true to ourselves and fostering an inclusive environment where diverse perspectives thrive. We are committed to providing equal opportunities and maintaining a workplace free of harassment and discrimination. Our culture is built on:

• Creativity: We encourage innovation and creativity in all aspects of our work.
• Collaboration: We believe in the power of teamwork and mutual support.
• Inclusion: We strive to create an environment where everyone feels valued and respected.
• Joy: We believe that work should be enjoyable and rewarding.

Next Steps

If you are excited about the opportunity to join blithequark as a Customer Success Manager and contribute to our mission of empowering brands, please:

• Apply by submitting your CV and answering a few questions. We will update you on your application status.
• Meet with our Talent Team to discuss blithequark, the role, and your background.
• Connect with your future team in our team meetings, where you can discuss the role, showcase your skills, and explore your potential new journey.
• Join us if it’s a match, and welcome to blithequark! We look forward to having you on board and contributing to our dynamic environment.

This job description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We are looking for someone who is comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next at blithequark.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We will share all relevant details during the interview process.