Want Field Service Technician III - Remote (Mid-Atlantic Region) in Santa Barbara, CA

Job title: Field Service Technician III - Remote (Mid-Atlantic Region)
Company: Arthrex
Job description: Requisition ID: [[58158]]
Title: [[Field Technician III ]]
Division: [[Arthrex Inc. (US01)]]
Location: [[Remote]]
Salary Range: Salary Minimum: $29.90
Salary Maximum $47.15

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Field Service Technician III under minimal supervision, serves as Arthrex lead to assigned customers; complete on-site troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Technical Service Specialists and Representatives. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the first $1,000.00 after completing your first 90 days and the second $1,000.00 after completing your first 180 days, if you are an employee in good standing.

Essential Duties and Responsibilities:

• Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites. Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers
• Effectively communicate and partner with teammates and colleagues
• Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer and Arthrex service records, ordering repair parts, and returning defective parts
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately strengthen business partnerships
• Identify business opportunities for the organization, including incremental service agreement business
• Partner with Sales Team to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations
• Provide serviceability input to Arthrex sales and implementation teams during pre-sales engagements; ensure that technical specifications are adhered to
• Ensure timely and successful product upgrades
• Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites
• Provide Level 1 LAN, VLAN and networking support
• Provide assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs
• Review network utilization statistics to verify that Arthrex solutions are properly utilized, and support SLAs are met or exceeded
• Represent Technical Service as liaison with product managers & product development teams
• Complete implementation of integration products at customer locations
• Up to 80% travel required

We are looking for qualified candidates that reside in the Mid-Atlantic Region

Education and Experience:

• High School Diploma or equivalent required
• Bachelor's degree in technical field preferred
• 3 years of field service experience required; medical device experience preferred
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Strong time management and organization skills and ability to juggle multiple responsibilities
• Be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Must have and maintain a valid Driver's License

Machine, Tools, and/or Equipment Skills:

• PC's, Microsoft Office Suite

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people's lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone's life. It's truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees' lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country's Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Expected salary:
Location: Santa Barbara, CA

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