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Help Desk Engineer-

Remote, USA Full-time Posted 2025-05-22

The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break).

You must have:

  • 2-3 years experience in a similar role
  • Excellent people and communication (both verbal and written) skills
  • Can-do attitude with the desire to learn and grow
  • Adaptable and approachable behaviour with ability to multi-task
  • Ability to work independently and collaboratively in a dynamic team environment
  • Time management and organisation skills to effectively manage priorities and deadlines
  • Active Directory for user and computer accounts management (e.g. password reset, unlock accounts)
  • Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive
  • Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets
  • Basic understanding of wireless and wired networks
  • Knowledge of remote access infrastructures like VPN and two factor authentications from users perspective

Job responsibility:

Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently

  • Maintain accurate records of support requests and resolutions in our ticketing system
  • Provide end user device support (laptops, desktops, mobile device)
  • Escalate incidents and liaise with respective support teams where applicable
  • Maintain the fixed asset inventory for all IT assets
  • Provide Audio/Video conferencing support
  • Perform staff onboarding/ offboarding
  • Assistance in IT projects
  • Hardware/ Software installation and setup
  • Provide guidance and training to staff on IT-related topics
  • Adhere to company policies and processes

From time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc.

Education Qualification- Graduate or equivalent professional qualification

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