(Remote Part-time jobs) Technical Help Desk Supervisor (100% Remote)
Technical Help Desk Supervisor, offering 100% remote work flexibility. In this role, you will lead a skilled support team, ensuring exceptional technical assistance to our clients. Your expertise and leadership will be crucial in maintaining service quality and improving processes. We offer a dynamic and collaborative remote work environment. If youre a skilled technical professional with strong supervisory abilities, apply today to take your career to the next level.
The Technical Help Desk Supervisor must assist Technical Help Desk Specialists handle escalated and complex customer inquiries and issues that require in-depth knowledge and expertise by providing guidance, support, and solutions for new and/or undocumented issue types to enable Technical Help Desk Specialists to resolve inquiries effectively and efficiently. The Technical Help Desk Supervisor must quickly develop comprehensive knowledge and stay current with program changes to deliver accurate and up-to-date guidance to Technical Help Desk Specialists. The Technical Help Desk Supervisor is responsible for identifying process gaps, bottlenecks, and opportunities for improvement within the support functions. They can implement process enhancements, streamline workflows, and collaborate with other teams to enhance overall efficiency and effectiveness. A Technical Help Desk Supervisor is responsible for the performance, quality, and adherence of their team of Technical Help Desk Specialists. Supervisors will provide the necessary expertise, leadership, and management skills to effectively handle complex customer issues, optimize team performance, enhance customer satisfaction, and contribute to the success of the contact centers support operations .
This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager.
What you will do:
Supervise and develop a team of Technical Help Desk Specialists.
Ensure Technical Help Desk Specialist meet KPIs by providing the right training, coaching, and feedback.
Drive and track first call resolution.
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