NOC Specialist 3rd Shift - ISP

Looking for a rewarding career that offers more than just a paycheck?
You'll have the chance to be an integral part of the NOC team, monitoring and responding to alarms and events within an advanced infrastructure monitoring platform...
?? You'll receive company-provided equipment, enabling you to perform your duties efficiently and effectively from day one.
?? Enjoy a flexible hybrid schedule, allowing you to balance your work and personal life effectively.
?? Benefit from a comprehensive package including health, vision, and dental insurance, paid vacation, and holidays, ensuring your well-being and peace of mind.
If you're interested in this opportunity, apply here!
Responsibilities
?? Troubleshoot and monitor activity throughout the network
?? Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate
?? Interact with departments to address issues identified within the network
?? Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems
?? Additional duties as assigned
Experience & Skills
?? High school diploma or GED required
?? Associate's degree in Networking or IT preferred
?? A minimum of 6 months of Tier 2, BTSC, or equivalent Cable TV/Broadband/Telecommunications experience is required
?? Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
?? Working knowledge of Cisco Technologies
?? Working knowledge of DWDM and SONET
?? Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus
?? Excellent troubleshooting skills
?? Good decision-making skills
?? Ability to work under stress
?? Ability to follow detailed procedures
?? Ability to work within a team environment
?? Excellent written and verbal communication and interpersonal skills
Salary Details
?? $18-20PH
?? Company provided equipment
?? Hybrid schedule
?? Health, vision, and dental insurance
?? Paid vacation, holidays and flex paid time off
?? 401K with a generous company match
?? Pay increases through self-guided training
?? Shift differential pay increase for evening shifts
?? Employee discounts, where available in areas where their services are not available, and reimbursement of internet/cable services are provided
?? Education enrichment up to $5,000 per year for qualified employees
?? Employee Wellness Program

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