Customer Service Representative

There will be a Glider Assessment with OVERALL SCORING OF 85% AND TYPING SPEED OF 30+ WPM. ANY CANDIDATES WHO DO NOT MEET THIS CRITERIA WILL NOT BE CONSIDERED.
Qualifications...
• Must be local to Pittsburgh or Camp Hill (Prefer Camp Hill candidates but will accept candidates in both locations)
• Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
• Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish speaking candidates are welcome and encouraged to apply
• This is high energy role and requires individuals who can adapt to changes quickly
• Will work in a fast pace environment
• Must have empathy and the ability to control conversation/call
• High school/GED required
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.
• Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
• Must be able to work any shift between 8:00AM - 8:00PM
• Must be open to working the 11:30AM - 8:00PM shift
• Professional behavior, on camera training and adherence to the current Work from Home policy is required.
• Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
• Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.
• Start date: 2/26/2024 (this is the only start date so all candidates must be available for this date and all background checks and drug screens must be completed prior to then to ensure they are able to start on time)
Job Type: Contract
Salary: From $17.00 per hour
Expected hours: 40 per week
Benefits:
• Work from home
Experience level:
• 1 year
Shift:
• 8 hour shift
Work setting:
• Call center
• Remote
Application Question(s):
• Do you have a laptop with a camera available for a glider assessment?
Experience:
• Inbound/Outbound Calls: 1 year (Required)
• Call center: 1 year (Required)
• Healthcare: 1 year (Required)
Language:
• Bilingual (Preferred)
Work Location: Remote

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